Job Description

Main Purpose of Role:

To administer and process sales enquiries and orders and resolve all manner of customer complaints and queries efficiently and effectively.

To be an internal contact for the regional ASM.

To provide sales support to Customers, External Sales teams and Production teams on AWMS Products and contribute to the overall delivery of revenue and profit for the company.

Key Tasks:

Working as part of a team, alongside the Sales, Estimating, Technical, Production and Credit Control teams to deliver AWMS projects. To strengthen relationships with customers who are regularly involved in AWMS projects and to identify new business opportunities to progress further.

Be proactive on following up quotes within the region Correctly processing a high volume of customer orders in a timely, accurate and professional manner Dealing with an extremely high volume of incoming calls covering a diverse range of topics Handling/dealing with customer complaints and escalating them to Senior Management, where required Logging and resolving customer invoice queries relating to the sales ordering process and product quality Developing and maintaining excellent working relationships with our Key Accounts Communicating with the AWMS External team Communicating with 'third party' suppliers - E.G Hauliers Dealing with the day to day customer service calls and requirements. Liaising with relevant departments to ensure a speedy delivery. Responding to verbal pricing requests and product information.

Key Internal Contacts:

All departments

Key Requirements for Role:

Previous experience within a Customer Services/ Office environment. Ability to work under high pressure with an excellent attention to detail is a must. Good communication skills with a friendly approach are needed in a fast paced department with tight deadlines. Ability to prioritise work according to demand and work alongside Area Sales Managers' priorities to deliver customer service excellence. A knowledge of Construction product Sales Order Processing in a business to business environment. Detailed product knowledge to assist customers in the correct selection and application of AWMS products (product training will be provided).

Health & Safety:

Environmental:

Every employee is responsible for their own safety and for the safety of others and has a duty to respect and implement the AWMS H&S Policy and the procedures for the activities that are applicable to their area of responsibility, regardless of the location of work. You will actively participate in the Near Miss reporting program and other continuous improvement projects as dictated by the business.*
As responsibilities will differ from role to role, all specific H&S responsibilities are clarified in the accompanying duty holder register, which is part of your H&S Induction on site. Every employee is also responsible for attempting to minimise their impact on the environment and preventing pollution by respecting and implementing the AWMS Environmental policy and procedures for the activities that are applicable to their area of responsibility, regardless of the location of work.
Job Types: Full-time, Permanent

Benefits:

Bereavement leave Canteen Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person