Job Description

Welcome to Moneycorp

We're delighted you're interested in being a part of Moneycorp.

In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments' ecosystem.

With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders.

We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations.

We're fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey.
Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA. We're restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey.

The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business.

Find out more about Moneycorp's offering, global footprint and capabilities here:
About Us | moneycorp

Your Next Challenge

We are currently seeking a Customer Services Representative, who will be our customers' first point of contact, providing expert service for all queries relating to their account and their transactions, ensuring their concerns and queries are put at ease by the positive, friendly voice at the other end of the phone.





You will provide exceptional support and service to clients by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.

Key Accountabilities

Customer Queries

The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack Tracking down information for colleagues in various business areas Ensuring all customer communications are logged appropriately and referred to other business units where required Taking personal ownership over the customer experience Ensuring customers receive great service and leave satisfied Handling customer escalations where needed and resolve complaints appropriately

Customer loyalty

Speaking positively and enthusiastically about the company and its products and services Ensuring that a professional company and brand image is provided at all times to customers and colleagues Providing professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty.

Maintain company standards

Ensuring all original documentation received is recorded, scanned and archived. Complying with our policies and procedures at all times. Actively looking for business improvements and taking to management what you find

Ensure all tasks are dealt with in line with team KPIs

Assisting with project work > Helping with the testing and development of new systems/processes

Knowledge and Experience:

Experience in a Customer Service /middle office role would be great, but not a necessity if you're a quick learner Experience communicating via telephone and email

Language Skills:

Excellent English, written and verbal is essential

Skills and Competencies:

You'll need clear written and verbal communication skills Excellent and empathetic listener Good organisational skills notably prioritisation Strong numerical skills IT literate, good with word processing, spreadsheet and email packages Excellent attention to detail

Personal Attributes:

Approachable and personable Positive demeanour Professional Takes initiative Enjoys working as a team Calm under pressure and enjoys a fast paced environment

The successful candidate will be part of a dynamic team and work in a fast-paced environment, catering to a diverse mix of stakeholders with varying needs. Therefore, the ideal candidate should be a self-starter, as there is an opportunity to make an immediate and tangible contribution to the business.

Please note:

This is a permanent position with an opportunity to work within the Customer Services team based in our Coventry office.

What you get in return:

This role offers a competitive salary, plus a benefits package including private medical health insurance.

Interested?

If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the

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Diversity and Inclusion

Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.
All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.