Job Description

Company Description
Are you passionate about making a difference and driving change in a fast-paced, innovative environment? At PFAS, we're on the lookout for a highly motivated and talented individuals to join our team on a permanent basis. If you're ready to take your career to the next level and be a part of a company that values creativity, collaboration, and professional growth, then we want to hear from you!
IPRS PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for Customer Service Representatives that will add value to our team by providing exceptional support to our colleagues and ensuring a positive experience for our clients
Position
As a Customer Service Representative for PFAS you will work closely with both the Clinical and Operational Teams and the PFAS Senior Management Team to oversee the day-to-day operations and service delivery of the PFAS FAS contract (HAAS). You will be responsible for ensuring a high quality and consistent service is provided to all claimants and our Prime Contract Holder, developing and managing positive relationships with both internal and external stakeholders. Your success will be key in helping us deliver a high-quality service to claimants
Main duties:
As a Customer Service Representative for PFAS, you will be responsible for working in both telephone and customer facing role, liaising with a team of Operational and Clinical colleagues, remotely and on site including:

• Overseeing and managing the day-to-day running of the administrative task of the assessment centre/reception.
• Meeting and greeting customers across all assessment channels, face to face, telephone or video link and recording their attendance time on a bespoke computer system
• Liaising with both Clinical and non-clinical colleagues within the assessment centre and remotely to ensure efficient time management and smooth workflow progression

Requirements
Anyone and everyone is welcome to apply to work for PFAS. All our teams have a mix of backgrounds and experience. We are looking for somebody with excellent communication skills.
To be seriously considered for this role, please have the followings.
Qualifications:

• GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) or
• 4 GCSE/O level passes A-C or equivalent, including English and Maths (E)

Experience:

• Of working in a customer service/reception environment; Of working as part of a multi-disciplinary team; Of using various Microsoft Office programmes and databases.

Knowledge:

• Good working knowledge of Microsoft Office programmes and ability to learn new computer programmes.

Skills:

• Ability to communicate effectively with internal and external customers and provide excellent customer service.
• Ability to prioritize and meet relevant Key Performance Indicators and Service Level agreement in a demanding environment.
• Ability to work on own initiative in a proactive manner

Other information
Salary: 24,000 per annum
Position: Full-time, permanent.
Location: Onsite (Croydon)
Hours: 37.5 hours per week, Monday to Friday. (9am - 5pm)
What We Offer:

• Flexible Working
• Employee Assistance Programme including free confidential counselling
• High-street discounts 25 days' annual leave plus 8 days' allocated for bank holidays (you will be required to work bank holidays as part of your working pattern).
• Moving Day Leave
• Membership of the Company pension scheme
• Recruit a Friend bonus scheme
• Environmental Initiatives
• Westfield Health Cash Plan
• Free Eye Tests every 2 years
• Free annual Flu-Vaccination
• Upon completion of probation, the successful candidate will also be eligible for the company bonus scheme, allowing them to earn up to 10% of annual salary based on company and individual performance.

Apply directly or please feel free to reach out to our recruitment team for a confidential chat.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

Skills Required