Job Description

REINA DESIGN - A MARKET LEADER WITH PROVEN INFLUENCE & INDUSTRY RECOGNITION

Customer Service Representative

Since its founding in 2005, Reina Design has established itself as one of the UK's foremost designer radiator and heating solution manufacturers. Our products are widely distributed through national trade partners, retailers, and wholesalers, and are increasingly sought after by architects, installers, developers, and end users for their blend of cutting-edge design, energy efficiency, and technical performance.

Reina continues to design and create more products in the designer radiator field than virtually any competitor in the UK heating industry, consistently leading trends and setting standards for style and innovation. Our extensive portfolio has earned repeat endorsement from professionals and households alike, reinforcing our reputation as a trusted and respected brand across both residential and commercial markets.

Full :

We have a fantastic new opportunity for an

"

office-based and full-time" Customer Service Representative to join our growing team.

This role is central to the success of our business and the experience of our customers.

You will play a key part in delivering outstanding service, ensuring every customer interaction reflects our core values of quality, professionalism, transparency, and care.

The ideal candidate will be an excellent communicator with a truly humanistic approach to service (humanism over automation, supported by strong computer skills), and a genuine passion for helping people to the highest standards possible.

We are looking for a confident, concise, and clear communicator, both written and verbal, who can build and maintain strong relationships with customers, suppliers, and colleagues, and who takes pride in representing our brand in every interaction.

If you are an ambitious and energetic Customer Service Representative, eager to make a meaningful impact within a dynamic, fast-expanding company, and passionate about people, service, and long-term career development, we strongly encourage you to apply.

This is an excellent opportunity to build a long-term career with a well-established company of 20 years, with strong core values, a positive culture, and a genuine commitment to developing its people.

We strive to achieve the highest standards across all departments through transparent communication and by working only with the very best team members.

Key Responsibilities:

Respond rapidly, professionally, and diligently to customer enquiries via Phone, Email, WhatsApp, and Live Chat, always in a super professional yet humanistic manner. Our customer buying experience is the foremost principle of our company and team.

Maintain a strong and confident telephone manner.
We are one of the very few companies in our industry sector with a fully open and accessible telephone line, which we are extremely proud of.

Provide accurate and detailed information regarding products and services, assisting customers with:

Product enquiries Stock availability Order processing Dispatch and delivery updates Expert aftercare and support
Analyse customer feedback and service data to help improve service delivery and overall customer satisfaction.

Handle complaints with empathy, professionalism, and efficiency, resolving issues promptly while maintaining a positive attitude.

This role requires strong time management and stringent record keeping of all communications within our CRM system.

Maintain exceptionally accurate records of all customer interactions through data entry into our expert in-house developed CRM system.

Work closely with team members to improve processes, share best practices, and contribute positively to our strong team culture, built on loyalty, transparency, and ethics.

Maintain and uphold all company policies and procedures, ensuring full compliance with relevant regulations, including GDPR.

Requires Skills and Personal Attributes:

Excellent verbal and written communication skills, with outstanding phone etiquette.

Strong ability to analyse information and provide clear, effective solutions.

High attention to detail and accuracy in data entry and record keeping.

Previous customer service experience is preferred, but not essential for the right candidate.

Ability to handle confidential information with discretion and professionalism.

Proactive, organised, and able to work independently as well as part of a close-knit team.

Strong problem-solving skills with a calm, solution-focused approach.

A consistently positive attitude and a willingness to take on additional responsibilities when required.

A strong work ethic and the ability to perform well under pressure.

Outstanding onboarding and training will be provided, not only at the start of your role but continuously throughout your career with our company.

We actively promote from within and provide additional training both on-site and off-site. We are truly passionate about the careers, growth, and opportunities of our team.

Role Details:

Job Type:

Full-time

Salary:

23,000 - 25,000+ per year (dependent on experience)

Schedule:

Monday to Friday, Day Shift - 8:00am to 5:00pm

Work Location:

In person

Reference ID:

ATAY260126 - Customer Service Representative
You must be able to reliably commute and demonstrate excellent timekeeping.

Be Part of Our Success

At Reina Design, your ideas are listened to, your development is supported, and your work makes a real difference. We are a passionate, driven, and vibrant company that values teamwork, professionalism, and pride in what we do.

If you are passionate about customer service, enjoy technical problem-solving, and are looking to build a long-term career within a growing and respected business, we would love to hear from you.

Apply today and become part of the Reina Design journey.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Bereavement leave Company events Cycle to work scheme Employee discount Employee mentoring programme Free parking On-site parking
Work Location: In person