Job Description

Salary:

From 23,278-23,278 per year

Customer Service Representative

23,278 per annum

Standard Life House, Edinburgh, EH1 2DH

Hybrid (combining office and remote work)

Make a Difference When It Matters Most

Join us as a Customer Service Representative and play a vital role in supporting customers through important life moments. Whether assisting with retirement planning, investments, personal information updates, or providing compassionate support during bereavements, you will ensure a seamless and positive experience for our clients.

What You'll Be Doing

Handling inbound and outbound calls related to life assurance, savings, investments, and pension plans, while delivering exceptional customer service with empathy and professionalism.

What We're Looking For

Proficiency in Microsoft Office, especially Word and Excel Strong communication and listening skills to understand and assist customers effectively

About Us

Since 2005, we have been the UK's largest provider of outsourced administration services to the Life Assurance and Pensions market. Serving over 23 million customers, we pride ourselves on delivering outstanding service during life's most significant moments. We value diversity and inclusion, welcoming applicants from all backgrounds.

Why Join Us?

Hybrid working for a flexible work-life balance

Comprehensive training and clear career progression opportunities

Accredited Real Living Wage employer with 31 days annual leave including bank holidays



Attractive benefits including discretionary bonus, contributory pension, wellbeing programmes, and more

Ready to take the next step in your career? Apply today and become part of our innovative team!

Apply for this role:

Do you hold valid Right to Work in the UK?


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Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?


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Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?


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Have you been referred for this position by Diligenta Employee?


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Have you previously worked for Tata Consultancy Services (TCS)?


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