Job Description

Customer Service Representative

The Role:

AMS are seeking a proactive and professional

Customer Service Representative

to join the helpdesk team at NatWest. In this role, you will provide support to BACS service users, resolving queries and delivering accurate information to ensure a smooth customer experience.

- Start Date - Tuesday 6th January 2026 (Subject to vetting)

- Location - Gogarburn, Edinburgh, EH129SB

- Contract - 18 Months with possibility of extension or permanency

- Pay Rate - 14.29 per hour

- Full Time - 35 Hours Per Week

- Weekly pay

- Shifts: Monday to Friday, between the hours of 8am-4pm, 9am-5pm or 10am-6pm based on a rotational basis

- Hybrid working - 5 days a month in office which will involve one day per week in office, during a 4 week month, you will need to attend office on an additional day in the week

Key Responsibilities

Handle inbound calls from BACS service users and resolve queries efficiently

Provide accurate information and support regarding the BACS system

Manage mailbox requests and respond promptly to customer inquiries

Assist via webchat and respond to queries

Maintain accurate records using spreadsheets and databases

Collaborate with internal teams to ensure customer satisfaction

Skills & Experience Required

Strong IT competency, including Outlook, Excel, and Microsoft Office

Excellent attention to detail and commitment to data accuracy

Previous telephony experience is beneficial

Strong written and verbal communication skills

Ability to work in a fast-paced environment and manage multiple tasks

Benefits:

Full Training will be provided (6 weeks)

Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing

Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

Please note: To meet our client's strict regulatory requirements, you will need to:

Pass a credit & DBS check

Provide proof of employment/activity & Proof of address

Job Types: Full-time, Temporary
Contract length: 18 months

Pay: 14.29 per hour

Expected hours: 35 per week

Benefits:

Casual dress On-site parking
Work Location: Hybrid remote in Edinburgh EH12 9SB

Reference ID: NWG02067
Expected start date: 06/01/2026