Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our landlords and customers. This role involves engaging with landlords and customers, addressing their inquiries, and ensuring a positive experience with our brand.

Responsibilities

Respond promptly and professionally to landlords and customer inquiries via phone, email, or chat. Provide accurate information regarding products, services, and policies. Assist customers in resolving issues and complaints effectively while maintaining a positive attitude. Upsell products and services where appropriate to enhance customer satisfaction and loyalty. Perform data entry tasks accurately to maintain up-to-date customer records. Analyse customer feedback to identify trends and areas for improvement. Maintain a high standard of phone etiquette while communicating with customers. Collaborate with team members to ensure seamless service delivery.

Requirements

Proven experience in a customer service role is preferred. Strong communication skills with the ability to engage effectively with diverse customers. Excellent data entry skills with attention to detail. Ability to analyse information and provide solutions efficiently. A positive attitude and willingness to learn new skills related to customer service.
Join us in delivering outstanding customer experiences while growing your career in a supportive environment!

Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Employee discount
Work Location: In person