Job Description

Customer Service Representative

23,278 per year

Standard Life House, Edinburgh, EH1 2DH

What does the Customer Service Representative role involve?

Join Diligenta, a people-focused and technology-driven business delivering outstanding customer service for some of the UK's most trusted brands, including Lloyds Banking Group and Standard Life. In this role, you'll handle inbound and outbound calls to support customers with life assurance, savings, investments, and pension plans.



From helping customers plan for retirement and access investments to updating details or supporting families during bereavement, you'll make a real difference during life's most important moments.

No financial services experience? No problem. We provide comprehensive training, and many of our colleagues join us from customer-facing roles in contact centres, retail, hospitality, or travel.

We support our colleagues with competitive benefits:

We're an accredited Real Living Wage employer No weekend or evening working 31 days annual leave (includes UK Bank Holidays) Annual discretionary bonus eligibility Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day) Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support Personal and career development opportunities across a wide range of business functions and specialist areas Perks at Work (expansive online discounted shopping) Car lease scheme and Jaguar Land Rover discount Cycle to Work scheme and interest-free season ticket loans

Our people are...

Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service Great problem solvers, flexible, and adaptable to changing priorities Comfortable switching between multiple IT applications with attention to detail Proficient in Microsoft Office (Word & Excel) Excited to work with our incredible, diverse community and be part of a supportive workplace culture Passionate about learning and sharing knowledge to enhance skills and develop best practice Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence

Who is Diligenta?

Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.



We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.



Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!



We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.



If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.



Ready to take the next step in your career? Apply today and become part of our innovative team!
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Apply for this role:

Do you hold valid Right to Work in the UK?
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Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?
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Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?
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Have you been referred for this position by Diligenta Employee?
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Have you previously worked for Tata Consultancy Services (TCS)?
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