Job Description

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.


Since 1858, we've helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.


Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits -

all recognising the contribution you bring

Be valued and supported, working as part of a highly respected team in a business that has a huge

focus on Health & Safety

We care about you and your family. That's why we offer

enhanced family benefits, including maternity, paternity, and adoption leave

. We understand that your personal life and family well-being are just as important as your career, so we're committed to supporting you every step of the way. Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to

support, inspire, and uplift women across the business

.

Free 24/7 remote GP service for you and your household

, offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for

career progression both at home and abroad

Join our affinity groups selected by and populated by our employees which

bring together employees

with similar backgrounds and interests to have powerful influence on the workplace

Staff discounts

including special rates for garden landscaping products

The Opportunity

Are you passionate about delivering exceptional customer experiences in a fast-paced, team-driven environment? We're looking for a

Customer Service Representative

to join our Regional Customer Center, supporting our

Aggregates and Asphalt,

operations. This is your chance to play a vital role in helping Holcim UK build progress for people and the planet, while working in an energetic office that handles over 150 calls a day.


If you thrive on multitasking, enjoy solving problems, and love being at the heart of communication between customers, sales, and operations teams, this is the role for you.

What You'll Be Doing

Act as the first point of contact for customers, handling enquiries and processing orders quickly, accurately, and professionally. Work closely with

Sales, Customer Service, and Logistics teams

to ensure every order runs smoothly, from initial enquiry through to delivery. Provide real-time updates on stock availability, delivery schedules, and site issues. Build strong relationships with both internal teams and external customers, always promoting a positive and professional company image. Proactively manage customer expectations, resolving issues and communicating any order changes effectively. Support forward planning, helping manage upcoming orders and maximising operational efficiency. Handle administrative tasks, including order entry, reporting, and documentation, ensuring accuracy and compliance at all times. Contribute to continuous improvement initiatives that enhance both customer satisfaction and business performance.

Who You Are

You're a confident communicator with a keen eye for detail and a genuine passion for customer service. You bring energy, enthusiasm, and professionalism to every interaction, thriving in an environment where teamwork and organisation are key.

Experience and Skills:

Experience in customer service, ideally within a logistics, manufacturing, or construction environment. Excellent communication skills, both written and verbal, with a friendly and professional phone manner. Proficient in Microsoft Office, Google Workspace, and comfortable learning new systems such as

ERP platforms or Salesforce

. Strong organisational and multitasking abilities, with the capacity to prioritise effectively under pressure. A proactive problem-solver who can make sound decisions and handle customer issues with empathy and confidence. Collaborative, customer-focused, and adaptable, with a strong sense of accountability.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.