Job Description

Overview

Head South Hair

are looking for a motivated and enthusiastic

Customer Service Host

to join our salon located in the heart of Battersea on

Northcote Road

. The ideal candidate will have a passion for the beauty industry, a commitment to deliver excellent customer service, and the ability to thrive in a dynamic salon environment.

This is a TIME-SENSITIVE POSITION, you will be required to open the Salon at 8:40 am - Applicants MUST live within a 30-minute walking distance or 20 mins commuting time.

Availability to work FULL SHIFT on Thursdays, Fridays and Saturdays is REQUIRED.

Part-time 3 to 4 days a week - Option to extend to Full Time

Previous experience in fast paced customer service roles is REQUIRED

Previous experience or knowledge in the hairdressing/beauty industry is desirable.

What we offer:

12.50 an hour plus incentive schemes based on performance. Performance bonus scheme - up to 10% of annual salary Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities. Referral program - up to 500 cash bonus. Attendance to exclusive Fashion Events. Exposure working with A-list clients and Multinational Brands. Hair services for free (T's and C's apply). Exceptional staff discount for products. Executive training program provided by directors - grow your career to become a Salon Manager. Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others) Modern and inclusive Team Member's areas.

Key Responsibilities:

Efficiency, productivity and organisation are key requirements for this role.

Customer Success:

Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.

Appointment Booking:

Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.

Communication:

Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.

Transactions:

Process payments and handle transactions with accuracy and integrity.

Salon Presentation:

Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.

Skills and Qualifications:

Proactive, efficient and a can-do attitude.

Advanced/Fluent English is required -

If English is not your first language, you must demonstrate a high level of proficiency with advanced customer experience vocabulary.

Previous experience in customer success is required

Previous experience/knowledge in the hairdressing/beauty industry is desirable.

High school diploma or relevant work experience. Positive and proactive working attitude. Excellent communication skills. Confident, polite, effective, and friendly.
If you are a team player who is eager to learn and grow with our salon you are the right fit for us!

Job Type: Part-time

Pay: 12.50 per hour

Expected hours: 10 - 40 per week

Benefits:

Casual dress Company events Company pension Employee discount Referral programme Store discount Transport links
Work Location: In person