Job Description

Customer Service Administrator - Jewel Home Group

Location:

Aldershot (In-person only)

Hours:

Monday to Friday, 08:30-17:00

Salary:

25,000-30,000 (depending on experience)

Job Type:

Full-time, Permanent

Our customers journey starts with the people behind the scenes, and that's where you will come in!

At

Jewel Home Group

, we're a fun, vibrant, and expanding home improvement company specialising in high-quality

windows, doors, conservatories and solar systems

. We're passionate about delivering exceptional service and beautiful results, and we're looking for a

Customer Service Administrator

who shares that passion.

This is a fantastic opportunity for someone who's

motivated, detail-oriented and thrives in a fast-paced environment

. If you love helping people, solving problems, and being part of a supportive team we'd love to hear from you.

What You'll Be Doing

Be the friendly voice and helpful contact for customers throughout their installation journey Make introduction and check-in calls, confirm details and ensure everything runs smoothly Handle email communications, updates and confirmations with care, professionalism and warmth Investigate and resolve installation issues alongside our Installation Manager Keep accurate records and reports using Excel and our CRM system Confidently manage customer complaints and final payments Liaise with our accounts team to confirm payments Order parts and build strong relationships with suppliers to avoid delays Chase delivery dates and keep customers informed Support the wider team with general admin and service cover when needed

What You'll Bring

Proven track record in Customer Service in an

office setting

A professional phone manner and excellent communication skills Previous experience in administration and customer service Confidence using Office 365 and CRM systems (training provided) A proactive, organised mindset with strong attention to detail Ability to work independently and as part of a team A positive, can-do attitude and adaptability to change Experience the replacement windows and doors industry or home improvement is a bonus!

Perks & Benefits

Company events and team socials Employee discount on our stunning product range Free on-site parking Company pension Referral programme

Requirements

GCSE or equivalent (required) 1+ year experience in Microsoft Office and customer service (required) Experience in windows & doors or home improvement (preferred)

Jewel Home Group: "Putting the sparkle back into your home"

Ready to Join the Jewel Team?

If you're excited to be part of a company that's growing fast and values its people, send us your

CV and a short cover letter

. We can't wait to meet you!

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Employee discount Referral programme
Application question(s):

How many years experience in an office environment?
Education:

GCSE or equivalent (required)
Experience:

Home Improvement/Windows & Doors: 1 year (preferred) Microsoft Office: 2 years (required)
Work Location: In person

Application deadline: 18/01/2024