Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to customers, handling inquiries efficiently, and ensuring a positive experience. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively. The position offers an opportunity to develop professional skills within a dynamic environment.

Salary 30,000

Hours 8:30 to 5:00 Monday to Friday

12:00 to 12:30 lunch break

Duties

Respond promptly and professionally to customer enquiries via phone, email, and live chat. Manage customer accounts through accurate data entry and record keeping. Assist customers with product or service information, troubleshooting issues, and resolving complaints. Upsell additional products or services where appropriate, enhancing customer satisfaction and company revenue. Analyse customer feedback and interactions to identify trends and areas for improvement. Maintain high standards of phone etiquette and communication skills during all interactions. Collaborate with team members to ensure seamless service delivery across all channels. Support administrative tasks such as updating customer information and processing transactions.

Experience

Previous experience in a customer service role is advantageous but not essential; training will be provided. Proficiency in data entry with high accuracy is required. Experience with upselling techniques and analysis of customer data will be beneficial. Excellent typing skills, phone etiquette, interpersonal skills, and the ability to handle difficult situations with professionalism are crucial. Familiarity with Microsoft Office
Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Casual dress Company pension On-site parking
Work Location: In person