Job Description

CPD Direct is a well-established (since 1988) and respected wholesaler of Facilities Supplies to SME's local to its base in Kingston-Upon-Hull, and nationally to other large wholesalers and resellers, primarily in the Office Products market. It has built its reputation on providing consistently high levels of service, being agile and responsive in product sourcing, and doing so with commercially competitive pricing.

Our work environment includes:

Modern office setting Break room facilities, with some drinks provided. Casual work attire On-the-job training Company perks (pension scheme and annual bonus scheme) Relaxed atmosphere
Job Title: Customer Service Representative

Overview:

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have at least 3 years' experience of working in a professional and structured contact centre/customer service environment, and will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring internal and external customer satisfaction. If you are a highly motivated individual with, good listening and communication skills and a passion for helping others, we want to hear from you.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat

- Provide accurate information about products and services

- Assist customers with order placement, tracking, and returns

- Resolve customer complaints in a professional and efficient manner

- Perform data entry tasks to update both customer records and internal systems.

- Analyse customer feedback to identify areas for improvement

- Uphold phone etiquette standards during all interactions

- Identify upselling opportunities to enhance customer experience

Skills and attributes:

- Proficient in English

- High degree of personal integrity

- Good communication (written and verbal) and interpersonal skills

- Excellent data entry abilities with high degree of accuracy

- Ability to analyse information effectively

- Familiarity with telephone selling techniques would be highly beneficial

- Ability to work independently and build positive, trusting relationships with cross functional colleagues

- A pleasant and engaging demeanour/manner

- Strong work ethic and 'can-do' attitude

Join our team and enjoy competitive benefits, ongoing training opportunities, and a supportive work environment. If you meet the requirements above and are passionate about delivering outstanding customer service, apply now!

Job Type: Full-time (Although part time and/or flexible

hours will be considered to accommodate lifestyle etc. -

min. 25 hours)

Additional pay:

Role Bonus scheme Company performance bonus scheme benefits Casual dress Company pension Employee discount on products Free, on-site parking
Schedule:

Monday to Friday

Work Location: In person on site

Job Types: Full-time, Part-time, Permanent

Pay: 24,500.00-26,000.00 per year

Benefits:

Canteen Casual dress Company pension Employee discount Free parking On-site parking
Work Location: In person