Job Description

Job Summary:

This is a

telephone and office-based

customer service role, where you will be responsible for handling inbound enquiries, managing email correspondence, processing orders, and offering product support. You will need to be well-spoken, quick-thinking, and confident in managing customer expectations -- even the challenging ones. Accuracy, a calm manner, and a great phone presence are essential.

Key Responsibilities:

Answer and handle a high volume of telephone enquiries in a professional and efficient manner. Manage the company's shared email inbox, as well as your own, ensuring all enquiries are responded to promptly and accurately. Provide knowledgeable and friendly assistance to customers regarding products, pricing, and order availability. Accurately input orders and maintain up-to-date records. Handle complaints and follow through on customer issues to ensure satisfaction. Liaise with internal teams (sales, warehouse, logistics) to coordinate customer needs. Work proactively to resolve any customer-related issues quickly and effectively.

Key Requirements:

Clear and confident telephone manner. Strong written communication skills for managing email correspondence. IT Skills including working with various systems and all Microsoft programs Excellent attention to detail and accuracy in order processing. Strong interpersonal skills and the ability to build rapport with customers. Ability to stay calm and professional under pressure.
Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

What experience do you have in a Sales environment What caught your eye about this role?
Work Location: In person

Reference ID: Customer Service Representative