Job Description

About Us

We are a fast-growing logistics and warehousing company providing storage, fulfilment, and distribution services to UK and international clients. With a strong customer base within the Chinese-speaking market, we are now looking for a

Bilingual Customer Service Representative

to support daily operations, maintain customer satisfaction, and act as a key communication bridge between clients, warehouse teams, and internal departments.

Key Responsibilities

As a Bilingual Customer Service Representative, you will be responsible for:

Acting as the main point of contact for Chinese-speaking customers via phone, email, and messaging platforms Handling

order tracking, shipment status enquiries, and delivery updates

Coordinating closely with warehouse and operations teams regarding stock, inbound/outbound orders, and fulfilment issues Managing

after-sales support

, including complaints, claims, and service recovery Following up on customer requests and ensuring issues are resolved in a timely and professional manner Maintaining accurate records of customer interactions, orders, and cases in internal systems Supporting sales and operations teams with customer communication when required Assisting with general customer service administration and reporting

Requirements

We are looking for someone who:

Is

fluent in both English and Chinese (spoken and written)

Has previous experience in customer service, logistics, warehousing, or a related role Is confident in handling customer enquiries, complaints, and problem-solving Has strong communication and interpersonal skills Is well-organized, detail-oriented, and able to manage multiple tasks Can work independently and as part of a team Is proficient in Microsoft Office (Word, Excel, Outlook)

Desirable (but not essential):

Experience in logistics, warehousing, freight forwarding, or e-commerce fulfilment Familiarity with order management systems, WMS, or CRM tools Experience dealing with B2B clients or overseas customers

What We Offer

Competitive salary based on experience Stable, long-term role in a growing logistics and warehousing business Training and development opportunities Friendly and supportive working environment

How to Apply

Please submit your CV and a short cover letter outlining your experience and why you are suitable for this customer service role.

Job Type: Full-time

Pay: 24,420.00-40,784.74 per year

Work Location: In person