Job Description

Customer Service Representative - Monday to Friday
Driver Provider is a leading recruitment agency in the drainage industry.
Do you thrive in a fast-paced environment where no two days are the same? Are you great at keeping things calm, clear, and professional - even when the drains aren't?
We're looking for a dedicated Customer Service Representative to be the friendly voice our customers rely on during emergencies, maintenance calls, and everything in between.
About the role
What You'll Be Doing:
Answering inbound calls and responding to emails with professionalism and empathy
Scheduling drainage engineers for call-outs, routine maintenance, and inspections
Logging and updating customer queries and job details accurately in our system
Providing clear communication between clients and our field teams
Helping to maintain high customer satisfaction throughout the service journey
What We're Looking For:
Previous experience in a customer service or dispatch role (drainage or trade services a bonus!)
Confident communicator with strong problem-solving skills
Calm under pressure, especially during emergency calls
Organized, reliable, and tech-savvy
Able to work as part of a team and independently
What You'll Get:
Competitive pay and holiday allowance
Supportive team environment
Full training on our systems and services
Opportunity to grow with a company that values your work
About the company
Driver Provider UK Ltd aim to be the standout agency in a crowded market, we aim to be the gold standard recruiter for the transport sector.
Required Criteria
Desired Criteria
Skills you'll need

Skills Required