Job Description

NFU Mutual Newport Agency

Customer Service Representative (Insurance Sales)

Salary Range: Up to 24,000 depending on experience.

Hours: 35 hours per week (our full-time hours are Monday - Friday 9:00-17:00 with a one-hour lunchbreak). This role is 100% office based, to ensure a quality service provision and a supported and connected team.

Location: Langstone Business Park, Newport, NP18 2LH

This role is perfect if you have a passion for delivering excellent customer service and are looking for an interesting and fulfilling career. You do not need prior insurance experience as we will provide you with comprehensive training on all insurance products and support to get the required licenses. What is more important to us is that you have the skills and attitude to provide the outstanding support and service that our customers deserve.

NFU Mutual' s Agency in Newport is recruiting for full time Insurance Customer Service Representative working in motor and personal lines to join our growing team.

For over 100 years, NFU Mutual have insured Britain's farming communities. Now, our customers come from all walks of life, but our ethos is the same - honesty, fairness and trust. We believe in taking the time to find products and services to meet our client's needs, inspiring trust and building long term relationships by exceeding expectations.

In this role you will:

Provide exceptional customer service via phone, email and in person. You will make and receive calls to quote on and process a range of insurance products, starting with our motor and home insurance, moving onto our commercial packages as you grow and learn. Cross-sell other products to customers and identify other opportunities, including our Financial Services to meet individual and team targets. Resolve customer queries and issues promptly and empathetically. Assist our clients with policy renewals, amendments, and claims. Transact business compliantly within FCA requirements and always with a 'customer-centric' approach. Collaborate with team members to improve customer service processes and enhance our customer journey. Develop and maintain a thorough understanding of our products and services.
About you:

Energetic, enthusiastic, and resilient, you're passionate about delivering exceptional customer service while ensuring top-quality sales outcomes. With a keen eye for detail, you are focused on high standards of accuracy and regulatory requirements. A dedicated team player, you do everything you can to make a real difference for your customers and are always prepared to go the extra mile. You have an understanding and experience of working in an office environment and delivering customer service. Good computer skills and familiarity with common software tools. Whether you are a school leaver looking to start your next chapter, or just looking for a new challenge, we'd love to hear from you. While previous experience within the insurance or financial industry is a benefit, it's not essential as you will receive full training. Minimum of Grade C in GCSE Math's and English (or equivalent).
Our commitment to you:

A supportive and friendly working environment. A comprehensive induction (on average around 3 months of e-learning and support to gain your first product licences, with further training ongoing as you grow in the role) 22 days holiday plus bank holiday Free on-site parking. NEST Pension Scheme. No requirement to work weekends, evenings, or bank holidays.
Closing Date 23 May 2025

Job Type: Full-time

Pay: 22,880.00-24,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Newport NP18 2LH: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/05/2025
Reference ID: Customer Service Representative (Insurance Sales)