Job Description

About Us:

We're a fast-growing UK online pharmacy dedicated to providing convenient, safe and affordable healthcare solutions. As we continue to grow, we're looking for passionate and customer-focused individuals to join our friendly support team.

The Role:

As a Customer Service Representative, you will be the first point of contact for our customers - answering queries, resolving issues and ensuring a smooth experience from order to delivery. You'll work closely with pharmacists, our dispensary team and logistics to deliver an outstanding service.

You will also provide an element of clerical support across the business.

Key Responsibilities:

Respond to customer queries via phone and email in a timely and professional manner Provide accurate information on medications, orders and delivery times Liaise with patients, pharmacists and clinicians to resolve medication or prescription queries Handle complaints calmly and empathetically, ensuring resolutions align with GPhC guidelines Support in identifying recurring issues and providing feedback to improve processes

What we're looking for:

Previous experience in a customer service role Excellent communication skills, both written and verbal Empathy, resilience, patience and strong problem-solving skills Ability to multi-task and manage time efficiently Comfortable using technology and Microsoft Office Experience in or a willingness to learn pharmacy services

What we offer:

Pension scheme and paid holidays Full training and continuous development A friendly, supportive team and inclusive culture Casual dress
Job Types: Full-time, Part-time, Permanent

Pay: 12.50 per hour

Expected hours: No more than 37.5 per week

Benefits:

Casual dress Company pension Free parking On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person