Job Description

Job Title:

Customer Service Representative

Company:

Vintage Wholesale Supply LTD

Location:

Nuneaton, UK

Salary:

12.77 per hour

Schedule:

45 hours per week, Monday to Friday, 8am - 4pm (includes 1-hour paid break and 1-hour paid travel time). Work starts at 8am, but you are paid from 7am to account for travel time.

:

As a Customer Service Representative, you will be the first point of contact for customers, responding to enquiries across various channels, including email and social media. You will be responsible for providing clear and timely solutions, ensuring a seamless customer experience from start to finish.

A key aspect of your role will be resolving order discrepancies and providing satisfactory resolutions, in addition to managing returns and exchanges efficiently. You will be tasked with offering detailed product information and personalised recommendations, ensuring that customers feel informed and valued. You will also work with Shopify to create and manage orders, ensuring all customer information is accurate and up to date.

To streamline customer service processes, you will use Gorgias to track, manage, and resolve customer inquiries, maintaining thorough records of all interactions. In cases of high-priority issues, you will identify and escalate them to the appropriate team members, ensuring that urgent matters are addressed promptly.

Collaboration is key in this role, as you will work closely with your colleagues to continuously improve customer service processes and ensure a consistent, positive experience for all customers. Your ability to effectively communicate and manage multiple tasks will be crucial in maintaining a high level of customer satisfaction.

Key Responsibilities:

Respond to customer inquiries through email and social media. Resolve order discrepancies and manage returns and exchanges efficiently. Provide customers with detailed product information and tailored recommendations. Use Shopify to create orders, manage existing orders, and maintain accurate customer information. Use Gorgias to track, manage, and resolve customer inquiries effectively. Maintain accurate and up-to-date records of customer interactions and transactions. Identify and escalate high-priority issues to the appropriate team members when necessary. Collaborate with colleagues to enhance and streamline customer service processes. Ensure a positive customer experience by delivering timely and effective solutions. Analysing spreadsheets to track order statuses and monitor the expected delivery of stock.

Requirements:

Demonstrated experience as a Customer Service Representative or in a similar role. Professional and polite telephone manner. Familiarity with Gorgias or similar support ticketing systems. Excellent written and verbal communication skills in English. Strong problem-solving skills with a keen eye for detail. Ability to work effectively both independently and collaboratively within a team. Reliable, punctual, and capable of managing time efficiently. Passion for vintage clothing and an interest in fashion trends. Knowledge of Shopify is highly desirable. Access to a laptop (provided if unavailable). Valid driving licence and access to a car (due to location). Competent in using spreadsheets for data management and analysis. Ability to adapt to changing circumstances and continuously grow with the evolving needs of the business.

Benefits:

1 hour paid break per day 1 hour paid travel time per day 28 days annual leave allowance Paid day off for your birthday 2 wellbeing days per year Paid time off during the Christmas period (not deducted from annual leave) Working with a passionate and dedicated team Friendly and close-knit team environment Casual dress Company pension

How to Apply:

If you are passionate about providing exceptional customer service and meet the above requirements, we would love to hear from you! Please submit your CV and a brief cover letter explaining why you would be a great fit for our team.

Join us and become a part of the leading team in vintage clothing wholesaling!

Job Types: Full-time, Permanent

Pay: 12.77 per hour

Expected hours: 45 per week

Schedule:

Day shift Monday to Friday
Experience:

Customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: VWSCS