Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a strong ability to engage with customers effectively. This role involves assisting customers with inquiries, placing customer orders over the phone, and ensuring a high level of satisfaction.

Responsibilities

Respond promptly to customer inquiries via phone and email. Provide accurate information regarding products and services. Assist customers with order placement, changes, and cancellations. Perform data entry tasks accurately to maintain customer records. Demonstrate excellent phone etiquette while interacting with customers. Collaborate with team members to resolve complex issues efficiently. Maintain a positive attitude and foster a welcoming environment for all customers.

Requirements

Proven experience in a customer service role is preferred. Strong communication skills. Proficient in data entry with attention to detail. Excellent phone etiquette and interpersonal skills. Ability to analyse information effectively and provide appropriate solutions. Strong organisational skills and the ability to manage multiple tasks simultaneously. A commitment to delivering exceptional customer service at all times. Join us in providing outstanding support to our valued customers while growing your career in a vibrant work environment!
The ideal candidate will have previous experience in customer service, a quick learner with excellent telephone etiquette. There may be times you are required to help the office team with other administrative tasks so you should be a team player who also has the ability to work on their own.

Job Type: Full-time

Pay: From 12.50 per hour

Expected hours: 37.5 per week

Work Location: In person