Job Description

Totally247 are recruiting for Customer Service Representatives

23000 - 30000 PA + Benefits

This is a great opportunity for individuals to join an established company who are specialists in their field. You will form part of a friendly team, working in Peterborough.

As a Customer Service Representative, you will be expected to have a great work ethic and take pride in delivering a fantastic customer experience.

We operate 24 hours a day in the capacity of an emergency control centre for a number of scenarios including people stuck in lifts or the victims of flooding or fire where excellent communication skills prove to be essential.

Our Customer Service Representatives share this 24-hour commitment with shifts agreed with a degree of flexibility that makes it fair for everyone to pitch in and deliver our responsibility to the community. Flexible working hours are required 7 days a week.

A great attitude with reliability and the ability to learn are characteristics that are more important to us than qualifications but a decent standard of English is essential as our primary function is the transfer of critical information.

Principle Responsibilities: -

Provide a customer-friendly service Make accurate and detailed reports of each customer interaction Operate within a number of third-party CRM systems to log requests Adhere to PCI compliance guidelines Manage workload the prioritise tasks appropriately Liaise with clients, customers and engineers to maintain positive working relationships

Person specification: -

Flexible working hours required - early & late shifts

Working 5 days out of 7 between Monday to Sunday

Strong communication and interpersonal skills Attention to detail Problem solving Excellent customer service Active listening skills Able to work in a fast-paced environment
The role of Customer Service Representative is a full-time permanent position, offering a starting salary of 23000 rising up to 30,000 + with full training and targets.

Full and ongoing training and support will be provided

Free, on-site parking is available + additional company benefits included

Interested in the position available? Please apply with an up to date CV where we will then review your application in detail.

Job Types: Full-time, Permanent

Pay: 23,000.00-30,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Referral programme
Ability to commute/relocate:

Peterborough PE1 5YS: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you fully flexible on your working days & hours
Experience:

customer service: 1 year (preferred)
Work Location: In person