Job Description

Job description

General:

Salary: 22,500-24,000pa Pro Rata depending on experience
25 Days Holiday per year - Pro Rata + Bank Holiday
Location: Reading
Hours: Monday - Thursday 08:00 - 17:00 and 08:00 - 16:00 on Fridays

Client Details:

Co-Space operates a large co-working, serviced office and meeting space facility based across several sites. The sites are aimed at providing a collaborative environment for start-ups and fast-growing organisations to innovate and grow.

Our Objective: "Provide great spaces for people to get on working - and enjoy the space they do it in"

Description:

The role is central to the success of Co-Space. You will be responsible for supporting and assisting the Community Manager and management team. The ideal candidate will have a passion for exceeding expectations and thrives in a fast-paced environment that requires independent thinking and accountability. They will have outstanding customer service skills, a natural sales ability, strong organisational skills, and the ability to prioritise effectively in order to jump on challenges as they emerge. We're a start-up, so you can expect to be doing a wide range of innovative things to make the business work.

Key Responsibilities:

Our Customer Service Representatives are critical to making our centres run like clockwork. The buildings may be beautiful, and the tech may be top-notch, but it's the people who really make the experiences. If you join us as a Customer Service Representative, you'll assist our Community Manager with day-to-day tasks, you'll be helpful, polite, and create a great environment for our customers, which means they happily return time and time again.

Job Role:

Support our Members through various contact channels (phone, email, live chat, social media, and in-person) - you will have full ownership of ensuring that residents receive the best possible experience. Assisting Community Manager with onboarding and offboarding of any members - this includes but not limited to arranging inventory reports, upselling services, and executing any service requests. Drive Resident engagement with regular check-ins and coordinating events. Engage with a number of functions across the business and run the space when the Community Manager is off site. Constantly think about how we can improve the member experience. Ad Hoc tasks to ensure the success of the company.

What You'll Need

Face to Face customer service experience desirable. Strong organisational skills, the ability to prioritise and coordinate multiple customers, projects & requests in a structured and reliable manner, provide a proactive approach, and great time management. Outstanding communication skills (verbal, written and presentational). Problem-solving mentality, the ability to remove barriers, be adaptable and thrive under pressure in a fast pace and agile environment. High emotional intelligence, a passion for people and doing the right thing. Happy to take the initiative, responsibility, and show ownership.

What We Bring:

We're passionate about building a diverse team. We support local events and initiatives to bring more people into technology and strive to build a welcoming and supportive environment. We look forward to meeting you regardless of your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We passionate about building a community within each Co-Space site and ensuring all our members and team feel a part of that community.
Work remotely

No
Job Types: Full-time, Part-time, Permanent

Pay: 22,500.00-24,000.00 per year

Additional pay:

Commission pay
Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 01/07/2025