Customer Service Representative

Remote, GB, United Kingdom

Job Description

Company Overview



MEDSU Ltd is a leading independent governance organization dedicated to providing regulatory and compliance support, as well as technology solutions for healthcare practitioners and their employers. Our expertise spans Appraisal and Revalidation, Compliance, Framework Support, and all medical governance areas aligned with GMC, NMC, HCPC, and CQC requirements.

Summary



We are seeking an experienced Customer Service/Account Manager to join our team at MEDSU Ltd. In this role, you will be pivotal in managing relationships with specific Designated Bodies and their connected doctors. Your contributions will directly impact our mission to enhance compliance and governance in the healthcare sector.

Responsibilities



Manage and nurture relationships with existing Designated Bodies to ensure satisfaction and retention. Support connected doctors with the appraisal and revalidation process, ensuring that they receive timely and accurate communication. Collaborate with internal teams to deliver high-quality services that meet and exceed expectations.

Requirements



Proven experience in account management or sales within the healthcare sector is preferred. Strong communication skills to effectively engage with stakeholders at all levels. High standards of attention to detail and great organisational skills. Knowledge of a cloud based storage system

APPLICATION AND SELECTION



Please apply by email to

david.lowther@medsu.org

providing:

1) Full CV detailing experience and contact information



We would also like to know about you as a person, your interests and activities outside of work

2) Work History



At least last 3 years of continuous work history including information on reasons for leaving and any gaps in work history

3) Referees and Testimonials



Please provide the contact details of a minimum of two referees we can approach. And any testimonials you consider relevant with contact details

Following interview shortlisted candidates will be invited to take part in a selection process. Any offer of contract will be subject to background checks and the successful candidate will be offered an evaluation contract

Any enquiries should also be sent by email in the first instance to: david.lowther@medsu.org

4) Covering Letter



A covering letter explaining the main reason you are interested in the role described and why you feel you may be suitable for it (including how you meet the criteria)

We will contact all applicants by e mail to advise them of whether we have shortlisted them for interview. All candidates successful at interview will be invited to undergo a selection process.



Job Type: Contractor

Pay: 12.71 - 14.71 per hour

Expected hours: 20-25 per week

Additional pay:

Performance bonus
Benefits:

Flexitime Work from home
Schedule:

Monday to Friday
Work Location: Remote

If you are passionate about making a difference in the healthcare industry through effective account management, we invite you to apply today and become a part of our dedicated team at MEDSU Ltd!

Job Type: Part-time

Pay: 12.71-14.71 per hour

Expected hours: 20 - 25 per week

Additional pay:

Performance bonus
Benefits:

Work from home
Schedule:

Flexitime Monday to Friday
Work Location: Remote

Application deadline: 30/05/2025
Reference ID: AM_MEDSU

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Job Detail

  • Job Id
    JD3133502
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Remote, GB, United Kingdom
  • Education
    Not mentioned