Job Description

Join the MooGoo Team

Love skincare? Thrive in a fast-paced, people-focused environment? We're looking for an experienced Customer Service Representative to bring energy, initiative and creativity to our growing UK team. If you're organised, proactive and love problem-solving - you might be just who we're looking for.

About Us

We're more than just a skincare brand - we're a community of people who care deeply about creating products that make a real difference. At MooGoo, we believe in the power of gentle, effective, and natural ingredients that feel great and are safe for everyone.

As a rapidly growing company, we're driven by quality, integrity and genuine care for our customers. It's an exciting time to join us - if you're looking to be part of a brand that values initiative, teamwork, and integrity, this is where you belong!

About the Role

We're looking for a confident and proactive Customer Service Representative to join our small, friendly and growing UK team. You'll be the first point of contact for customers and stockists, providing exceptional service and accurate information while also supporting retail sales and marketing activities.

This is an in-office role based in North West London, easily accessible by train and bus. You'll be part of a supportive, hardworking, and results-driven team working in a fast-paced, collaborative environment that values good vibes, teamwork & quality work.

Key Responsibilities

Handle customer and stockist queries via phone and email Quickly process and manage orders using NetSuite (training provided) Maintain accurate CRM records Support sales and retail marketing teams, including sending EDMs and product send-outs Respond to social media comments and DMs in our brand tone Take initiative to resolve issues efficiently Meet KPIs and manage multiple priorities confidently

About You

Minimum 2 years' experience in an office-based customer service or similar role Excellent written and verbal communication skills Proactive, organised, and confident under pressure Skilled at managing multiple tasks with accuracy and care Strong problem solver with initiative and attention to detail Confident using CRM systems and Microsoft Office Friendly, positive, and customer-focused Driven to achieve KPIs while maintaining high standards of service and quality

How to Apply

Along with an up-to-date CV, please include a personalised cover letter explaining why you'd be the right fit for the MooGoo team, drawing on your personal and professional achievements.

Please include contactable references.

Applications or outreach to our customer service team or social channels will not be accepted. Please apply only via Indeed.

Job Types: Full-time, Permanent

Pay: 17.50-19.50 per hour

Expected hours: 40 per week

Ability to commute/relocate:

London NW10 6PE: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person