Job Description

This is an exciting opportunity for a Customer Service Representative to join a leading company in the Leisure, Travel & Tourism industry. You will play a vital role in providing excellent customer support and ensuring smooth operations in a fast-paced environment.

• Respond promptly and professionally to customer enquiries via email, phone, and live chat.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues effectively.
• Provide product or service information to assist customers in making informed decisions.
• Identify and escalate priority issues to the appropriate department or manager.
• Monitor and follow up on customer complaints to ensure resolution and satisfaction.
• Assist in the development of customer service procedures, policies, and standards.
• Contribute to team goals by meeting or exceeding individual performance metrics.

If you live near Richmond and can be office based.If you have customer service experience.
A successful Customer Service Representative should have:

• Previous experience in customer service or a related role within the Leisure, Travel & Tourism industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and tools.
• The ability to work effectively in a team-oriented environment.
• A proactive approach to learning and adapting to new processes.

The organisation is a well-established entity within the Leisure, Travel & Tourism industry. It operates as a medium-sized company with a focus on delivering exceptional experiences to its customers.

• A competitive salary in the range of 21600 to 26400 per annum.
• A permanent role with opportunities for career progression.
• Work in an engaging and supportive company culture.
• Be part of a reputable organisation within the Leisure, Travel & Tourism industry.

If you are passionate about customer service and are looking for a new opportunity in Lyon, we encourage you to apply today!

Skills Required