Job Description

About Steel Blue

Steel Blue is a leading global manufacturer of premium safety footwear -- trusted worldwide for comfort, quality, and durability. Since 1995, we've been Australia's #1 safety boot brand, expanding rapidly across Europe, the UK, USA, Asia, and New Zealand.
Our mission is simple: to deliver superior safety footwear that supports the wellbeing of our customers and communities.

About the Role

We're seeking a

Customer Service Representative

to support our growing UK business.
Reporting to the Sales Manager - UK & Ireland, this hands-on role is responsible for customer service, logistics coordination, and local office administration.

You'll work closely with our UK warehouse and 3PL partners -- including regular site visits -- and collaborate with our Netherlands Customer Service Team to ensure seamless service across the EMEA region.

Key Responsibilities

Manage and maintain strong relationships with 3PL and warehouse partners across the UK & Ireland. Handle customer orders, enquiries, and communications professionally and promptly. Coordinate delivery schedules, stock availability, and logistics communication. Conduct regular warehouse visits to monitor performance and drive collaboration. Support local logistics operations, including freight coordination and inventory checks. Oversee UK administrative processes, supplier coordination, and documentation. Assist the Sales Manager with reporting, data entry, and regional coordination. Identify and implement process improvements for greater efficiency. Ensure all activities align with Steel Blue's values and commitment to quality.

While primarily office-based, this role includes expected travel within the UK and occasional trips to Ireland and the Netherlands to visit warehouse and distributor partners and attend regional team events. Candidates must be available to travel as required to maintain strong working relationships.

About You

You're a confident communicator who thrives in a fast-paced, varied role. You'll bring strong organisational skills, attention to detail, and a proactive mindset.

Essential skills and experience:

Previous experience in customer service, logistics coordination, or warehouse administration. Excellent relationship management and communication skills. Strong organisational and time-management ability. Proficiency with Microsoft Office and ERP/CRM systems. Current UK driver's licence and willingness to travel regularly. Positive, solutions-focused attitude and ability to work both independently and in a team.

What We Offer

Join a values-driven company where people come first. At Steel Blue, we offer competitive rewards, flexibility, and growth opportunities.

Our benefits include:

Competitive remuneration package Annual performance bonus 28 days holiday (including bank holidays) Laptop and mobile phone provided Hybrid working flexibility Steel Blue uniform & staff discount Employee Assistance Program (EAP) Reward & Recognition Program Career development opportunities

How to Apply

If you're passionate about customer service, logistics, and being part of a trusted global brand --

apply now!

Submit your CV and cover letter by

Friday, 21 November 2025

.

Job Type: Full-time

Pay: 24,420.00-36,040.05 per year

Benefits:

Company events Company pension Employee discount On-site parking Sick pay Work from home
Work Location: In person