Job Description

Job Title: Customer Service Representative (Self-Employed)

Location:

Oldham

Hours:

Monday to Sunday, 9:00 AM - 5:00 PM - 5 days (rota-based shifts)

Pay:

National Minimum Wage (with potential for increase based on performance)

Contract Type:

Self-Employed

About Us:

We are a growing retail company specialising in high-quality furniture and decorative wall panels. Our commitment to exceptional customer service sets us apart, and we're looking for a friendly, professional, and reliable

Customer Service Representative

to join our office-based team.

Role Overview:

As a Customer Service Representative, you will be office based and serve as the first point of contact for customers across multiple channels including email, phone, and social media. Your role is key to ensuring customers receive timely and helpful support with their enquiries, from product questions to order updates.

Key Responsibilities:

Respond to customer enquiries through: Email Phone calls Social media (e.g., Instagram, Facebook) Provide accurate product and service information Assist customers with order queries, delivery issues, and general support Escalate complex issues to management when necessary Keep customer records and internal systems up to date Maintain a positive and professional tone in all communications Represent the company's brand in a friendly and professional manner

Requirements:

Previous customer service experience (retail or eCommerce preferred) Strong communication skills - both written and verbal Comfortable handling phone calls and written enquiries Familiar with using social media for business communication Good attention to detail and problem-solving skills Must be self-motivated and able to work independently under a self-employed agreement Reliable and punctual, with a professional attitude Must be able to work from the office full-time (no remote working)

What We Offer:

Office-based role with a friendly and supportive team Rota-based shifts (Monday to Sunday, 9AM - 5PM) Paid at National Minimum Wage with potential for increases based on performance Opportunity to grow within a fast-paced retail environment Regular feedback and development support

To Apply:

Please send your CV and a short cover message explaining why you're interested in the role.

Job Type: Full-time

Pay: 24,420.00-32,910.63 per year

Work Location: In person