Job Description

Customer Service Representative - Head Office

A fantastic opportunity to develop within the Direct Brick team to continue to support our key brick manufacturers and manage day to day operations within the brick department.

The successful candidate will have experience working within a customer service environment. You will be self-motivated, have great attention to detail and have excellent customer service skills to effectively communicate with internal/external departments, suppliers and customers. The successful candidate will look to expand on the processes in place to offer an exceptional standard of customer service.

Key tasks will include:

Efficient use of the Customer Portal to engage with customers and proactively plan brick schedules Raise new orders on K8 including direct brick orders & ancillaries, brick cutting projects & import stock orders Proactively support the salespeople and the Business Development Executives Communicate & collaborate with the team to deliver the highest standards of customer service Provide customer service support in all aspects of the Direct Brick Team Respond to all enquiries and provide the highest levels of customer service to all internal/external departments, suppliers and customers Adapt and take on new tasks and challenges depending on the market conditions Ensure effective, clear and concise diary management Investigate invoice queries

Benefits

A competitive salary Company Profit Share Bonus (dependant on company performance) Company pension scheme- Salary Sacrifice 23 days' paid holiday + 8 paid Bank Holidays, increasing with length of service Life Assurance Scheme Health Cash Plan - Salary Sacrifice Company workwear/PPE provided Employee Assistance Programme

About Us

With over a century of experience in the construction industry, we're proud to be one of the UK's largest independent builders' merchants. Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it's bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward.

We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve.

Our People

At the heart of our business are our colleagues, and that's why we champion a people-first culture that is caring, respectful and genuinely supportive. We prioritise our colleagues' well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential.

We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.

Job Types: Full-time, Permanent

Ability to commute/relocate:

Solihull B90 4LH: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you applied for a job at EH Smith previously? If yes, please provide further information. Have you had an interview with EH Smith previously? If yes, please provide further information. Have you worked for EH Smith previously? If yes, please provide further information.
Work authorisation:

United Kingdom (required)
Work Location: In person