Job Description

Location:

Primarily home-based with in-person team meet up's every other week (or as required)

Hours:

Monday to Friday, 9:00am-5:30pm | Every 5th Saturday, 9:00am-12:00pm

About Us

At

Plumbgas Services Limited

, we take pride in providing reliable, high-quality plumbing, gas, and renewable energy services to our valued customers. As a growing, customer-focused company, we are dedicated to maintaining strong relationships with both our clients and our close-knit, professional team.

Our success is built on efficiency, excellent communication, and exceptional service -- and we're now looking for a

Customer Service Advisor

who shares those same values.

The Opportunity

This is a fast-paced, varied role that sits at the heart of our operations. You'll be the first point of contact for customers -- managing inbound and outbound communication, booking appointments, and ensuring our engineers' schedules run smoothly.

This position is well-suited to someone who thrives in a busy environment, enjoys engaging with customers over the phone, and takes pride in keeping everything running efficiently behind the scenes.

Key Responsibilities

Customer Communication

Make proactive outbound calls to schedule gas safety checks, services, and boiler care plan renewals Follow up on quotes, enquiries, and care plan renewals Handle incoming customer calls and email enquiries Provide professional, friendly, and efficient service at all times Keep customers informed about appointments, delays, or changes Carry out post calls to ensure our customers received great service

Operational & Team Support

Answer inbound calls promptly and schedule servicing appointments efficiently, ensuring the diary is well-planned and optimised for engineer routes and workload Make follow-up calls to customers who have received quotes, offering friendly assistance and helping them move forward with their booking where appropriate Contact customers to renew care plans, ensuring a smooth and positive renewal process Provide support across the business during busy periods, such as handling overflow calls or assisting other departments when phone lines are busy Communicate with engineers as needed regarding job updates, appointment changes, or customer details to keep operations running smoothly

About You

We're looking for someone who is confident, organised, and proactive -- a team player who enjoys speaking with customers and can stay composed in a busy environment especially when working from home.

Skills & Attributes:

Comfortable making a high volume of outbound calls each day Excellent telephone manner and communication skills Strong organisational skills and attention to detail Ability to multitask and manage time effectively Professional, positive, and customer-focused attitude Computer literate and quick to learn new systems Previous experience in customer service, outbound calling, or operations support is preferred Experience in the plumbing, gas, or home services industry is advantageous but not essential

What We Offer

Hybrid working arrangement (mainly home-based) Supportive, friendly team culture Varied and engaging workload in a growing business Opportunity to be part of a company that values initiative, reliability, and service excellence

How to Apply

If you thrive in a busy, customer-focused environment and take pride in delivering great service, we'd love to hear from you.

Please send your CV and a brief cover letter explaining why you'd be a great fit for the role.

Job Type: Full-time

Pay: Up to 26,000.00 per year

Benefits:

Company pension Employee discount Work from home
Education:

Diploma of Higher Education (preferred)
Experience:

customer service: 3 years (required)
Work Location: Hybrid remote in Stafford ST16 3BS