Customer Service Representative

Stansted Airport, Essex, United Kingdom

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Job Description

Customer Services Representative - Private Travel & Hospitality- Permanent Position
Key Details: Shift Pattern: 4 on, 4 off. Must have flexibility for weekends and holidays.
Location: Stansted Airport
Skills Needed: Excellent communication and people skills to engage with guests professionally and attentively.
Are you ready to thrive in a dynamic, fast-paced environment? We're seeking a Customer Services Representative to deliver outstanding service to passengers, crew, and visitors from all over the globe. Join our front-line team and turn every interaction into a memorable experience.
What You Will Do:

Welcome Guests: Greet and assist with a professional, friendly attitude.
Ensure Seamless Experiences: Coordinate with teams to guarantee smooth operations from arrival to departure.
Maintain High Standards: Serve refreshments and keep lounge areas spotless.
Manage Essential Details: Handle cash, reports, and shift changes accurately.
Prioritise Security: Adhere to strict safety and confidentiality protocols.

What You Bring:

Customer-Centric Mindset: A drive to deliver exceptional service.
Professional Demeanor: Strong interpersonal skills and a polished appearance.
Composure Under Pressure: Ability to multitask effectively in a busy atmosphere.
Flexibility: Must be available for shift work, including weekends and holidays.
Experience: Background in hospitality, travel, or premium customer service is a plus.

If you excel in a high-energy environment focused on customer satisfaction, we want to hear from you!
This is a permanent role with a starting salary based on experience. You must have the right to work in the UK to be considered. HRGO is a recruitment agency dedicated to supporting UK businesses, and we strive to respond to all applications.
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