Job Description

Hours: Full time hours are 37.5 per week, we are also happy to consider part-time hours (please note, although we can be flexible, you will be required to work full-time hours for the initial training period, up to 12 weeks)
Location: Swindon (hybrid working after training period)
Salary: Starting at 23,809 per annum with opportunities to increase your salary within the first year!
Closing date for applications: 8th September 2025
Start date into role: TBC
The opportunity
We are on a journey of change and transformation. Our ambition is to be the best retail protection provider for our advisers, customers, and colleagues. We are looking for people with a passion for delivering excellent customer service to join us as we bring together all our retail protections teams together within Zurich.
In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you will be supported and can thrive and grow.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
You will be an integral part of our business, supporting our customers and advisers if they have any queries on their application or policy. This role is not about getting through calls quickly - it is about understanding the caller's needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve!
The role is up to 37.5 hours per week, working from Monday to Friday between 8.30am and 5.30pm. As well as no evening or weekend working, we offer a hybrid working model so once you're up to speed you can work from your own home if you prefer for up to 50% of the time.
We want the best people for our roles, and we recognise that sometimes those people aren't available full-time, so we have part-time, job-share and full-time roles available.
Who are we looking for?
The ideal candidate will be able to:

• Always demonstrate outstanding customer engagement skills
• Demonstrate a positive can-do attitude, always acting with integrity
• Provide accurate information to advisers, customers and other third parties
• Apply common sense and pragmatism to achieve appropriate outcomes
• Support a culture of continuous improvement

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.
You will also:

• Be customer focused with excellent verbal and written communication skills
• Have a strong attention to detail
• Be a great team player
• Enjoy problem solving and building relationships

Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over 90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-hybrid
The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5?C' pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over 90 million.

Skills Required