Job Description

Customer Service Representative - (3 month FTC potential to go perm)

We are looking for a Customer Service Representative to start immediately on a permanent full time basis. The key accountabilities include:

Customer Calls

Efficiently handling all incoming calls about services, orders and complaints, objections, request for quotations, questions on invoices, etc. by telephone, Web chats, mail, social media, etc. Deal with questions in a pro active way being mindful of the customers perspective. Build strong relations with the customer by really understanding their needs / restrictions / future plans Provide accurate valid and complete information Transfer all technical questions to the right colleagues

Pro active 'commercial' sales by phone

Follow up on Account Managers quotations Follow up calls to customers The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account Direct sales to smaller customer not visited by the Account Managers Creation of effective visit reports and follow up actions for the customer Maintenance of customer data / information Create leads to be followed up by the Account Managers Campaign / Promotions calls to specific customers

Follow up in a constructive way

Help customers to use our facilities in the right way (Webshop) Accurately carry out all administrative tasks; quotations, order/return processing, data entry/maintenance, maintaining discounts/prices, create reports, etc. Ability to read between the lines in order to identify and act on the customers future requirements Good organisational skills in order to act upon quotes to non-orders

Working with the Account Manager

Regularly checking the Visit Reports to keep up to date with and understand the Account Manager plans Keeping visit reports up to date on any information shared by the customer in a timely manner

Working with customers, other disciplines and departments within the Kramp Group

Build sustainable relationships of trust through open and interactive communication Going that extra mile to engage customers Promoting campaigns

Build value focused relationships with customers

Ensure and increase customer satisfaction and create opportunities for Kramp Apply the right service levels to customers Visit customers along with the Account Manager to build stronger relations and gain a deeper understanding of the customers business and requirements Support Account Managers on Customer Open days or Kramp Events

The attitudes / behaviors you will show are :

Outbound calling Sales experience Good knowledge of MS Office and affinity with other software programs Time management skills Outstanding communication skills written and spoken Solution-oriented, efficient and ability to work independently Willingness to take responsibility Resilient and self-motivated Commercial awareness Can do and flexible attitude/going the extra mile Team work

About us

Working at Kramp means working with over 3500 international colleagues . The people at Kramp are enthusiastic, professional and involved. We speak our customers' language, understand their challenges and earn their trust to exceed their expectations. Our promise "It's that easy" is embedded in our culture and DNA.

Working at Kramp means:

... you belong here! ?Being part of our open business community?

... your work makes a difference!? Have an impact on what matters

... you will develop and realize?! Learn and realize your potential

More about Kramp: https://www.careeratkramp.com/nl-nl

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Experience:

Customer service: 1 year (required)
Work Location: Hybrid remote in Biggleswade SG18 8YL