Job Description

The Opportunity

We have an exciting opportunity for a Customer Service Representative to join our teambased in Coventry.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

Top 50 Fastest Growing Companies in the Midlands*
Sunday Times Track 100 Fastest Profit Growth in the UK*
Packaging Company of the Year(2023)
Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of 169m in 2024.

The role of Customer Service Representative:

www.kitepackaging.co.uk is the eCommerce platform for Kite Packaging, a leading UK-wide distributor of packaging products delivered through a national carrier network. Due to the high volume of daily orders and dispatches, we receive a significant number of customer enquiries via phone, email, and live chat relating to deliveries, order updates, and general product queries.

Key Skills and Essential Experience:

The ideal candidate will have a minimum of 2 years' experience in an office-based customer service environment, along with the following key skills and attributes:

A clear, professional, and confident telephone manner Proven ability to handle a high volume of calls and customer queries effectively Strong listening and problem-solving skills with a customer-focused approach Excellent administrative and organisational abilities High attention to detail and accuracy in all tasks Ability to remain calm under pressure and deliver results within tight deadlines Comfortable using multiple systems simultaneously and managing competing priorities Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook A proactive attitude and willingness to go above and beyond to support the team and customers

What you'll get:

Excellent competitive salary including a bonus Scheme (upon completion of probation*)
Good work life balance. 8:30am to 5:30pm Monday to Friday Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays. After 6 months: Life insurance, Company pension scheme, Cycle to Work scheme, Optional private healthcare scheme Eligibility to become a shareholder in the business after 6 months
Job Type: Full-time

Pay: 25,451.00 per year

Experience:

Customer service: 2 years (required) Microsoft Office: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person