Job Description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!


Job Title: Customer Service Representative



Work Model: Hybrid (combination of in-office and remote work)



Hours: Monday - Friday 8:30am - 5:30pm (37.5 hour & 40 hour contracts available)



Pay Rate: 12.75 per hour



Office Location: 310 St Vincent Street, Dalmore House, Glasgow, G2 5RU



As a Customer Service Representative, you will interact with customers on a daily basis through various communication channels, in order to promptly respond to all inquiries in a courteous and efficient manner. You will provide information to customers and help when they are faced with problems or need information and maintain accurate records of interactions.

What You'll Do:

Inbound and outbound communications with customers through telephone / e-mail / chat / SMS / web-site. Provide top customer service to help our customers resolve their accounts and offer additional support. Respond to inquiry/need and decide upon the most appropriate solution, if applicable. Understand our clients' products and services to help find the best solutions for the customer. Document all customer interactions and payment arrangements accurately in the system. Collaborate with other team members to develop strategies for improving customer service efforts. Other duties as assigned.

What We're Looking For:

You are empathetic, a good listener, and want to help others. Experience in a customer service and/or collections is highly desirable. Previous experience in finance or call center environment is an asset. Strong attention to detail and organizational skills. Excellent communication skills, both written and verbal. Ability to work independently and manage time effectively in a fast-paced environment. Computer literate and proficient in using Microsoft Office Suite (Excel, Word).

Ready to be part of something great?

Apply today and let's shape the future together!

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy located here:

Privacy Policy - Bill Gosling Outsourcing

, and consent to the collection, use, and storage of personal information in accordance with the policy.

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What We're Looking For:

Why Join Us?

Growth Opportunities

: We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training

: We offer extensive paid training to ensure you're equipped for success.

Team-Oriented Culture

: Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion:

We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace:

Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

State-of-the-Art Offices:

Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work:

Help businesses grow while making a real difference in people's lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!



Twitter & Instagram: bgocareers


Facebook: Bill Gosling Outsourcing


LinkedIn: Bill Gosling Outsourcing


Website - https://www.billgosling.com/careers



By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!