Job Description

? ivee is a platform dedicated to helping people return to work after a career break in the UK.

?If you have not been on a career break, please do not apply. ?

? Please do not apply if you are outside the UK, as our jobs are only UK based ?

Are you looking to return to Customer Services after a career break? Are you struggling to find flexible jobs that fit around your family life/ caregiving?

At ivee, we're on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don't have to settle for less.

Press apply to express your interest: https://my.ivee.jobs/signup

How does ivee work?

Sisters Amelia and Lydia were inspired to build ivee after watching one of their parents struggle to return to work. They set out on a mission to address the unjust penalties faced by parents for taking career breaks - penalties that often halt their professional journeys altogether. Through ivee, you can gain access to a like-minded community of returners and connect with those on a similar journey through webinars and events (coffee mornings, wine tastings and more!). Plus, you'll find guides, templates and resources to help you on your return-to-work journey. And of course, you'll have access to our jobs marketplace, designed specifically for returners! We ensure every role on ivee can genuinely offer flexible working arrangements and foster a positive, inclusive culture.

The roles:

At ivee, you'll be introduced to a mix of roles, including (but not limited to!):

Customer Service Manager

: Ideal for those with a passion for leading teams and improving customer satisfaction. This role involves overseeing the customer service department, ensuring effective communication, and driving improvements in service quality.

Customer Support Specialist

: Perfect for individuals who love helping others and solving problems. Responsibilities include addressing customer inquiries, resolving issues, and providing support across various channels, ensuring a seamless customer experience.

Customer Success Representative

: Great for those focused on building long-term relationships with customers. This role focuses on ensuring customers achieve their desired outcomes with the company's products, providing proactive support, and increasing customer retention.

Customer Service Data Analyst

: Suited for individuals skilled in interpreting customer service data. This role involves analysing service metrics, tracking customer satisfaction trends, and providing insights to enhance service quality and operational efficiency.

Press apply to express your interest: https://my.ivee.jobs/signup

Who We're Looking For:

At ivee, we deeply value key soft skills (and so do the employers on our platform). We know that parents have honed these skills during their time away from the workforce. Skills like:

Exceptional communication Empathetic relationship building High motivation and goal orientation Proactive learning Passion for making a difference Enthusiasm for a dynamic, impactful work environment Eagerness to tackle new challenges

Press apply to express your interest: https://my.ivee.jobs/signup

What types of flexibility are offered on ivee?

Hybrid: A blend of remote and in-office work, allowing employees to choose where they work best. Compressed Hours: Employees work the same total hours but in fewer days, such as a four-day workweek. Flexitime: Flexible start and end times, giving employees control over their work schedules. 4-Day Week: Employees work four days a week instead of five, offering an extra day off while maintaining full-time status. Job Sharing: Two or more employees share the responsibilities and hours of a single full-time position, providing greater flexibility for all parties involved. Plus many more!

Worried you don't fit the bill?

We care about outcomes rather than tick-box criteria, and it's often the case that the perfect person for the role has a CV that looks a little different. Research (by Harvard University) shows that some candidates are particularly likely to second-guess themselves and not apply - so if you're worried you don't meet all the criteria, get in touch anyhow and let us do the worrying.

Press apply to express your interest: https://my.ivee.jobs/signup

Job Type: Full-time

Pay: From 40,000.00 per year

Schedule:

Monday to Friday
Work Location: Hybrid remote in London WC1X 9BP

Reference ID: Customer Service roles