Job Description

Customer Service & Sales Relationship Manager (Full-time or Part-time)

Location:

Hybrid - Near Corby, Northamptonshire

Salary (Pro Rata):

24,000-28,000 per year (pro rata) + discretionary performance bonus

Start Date:

As soon as possible

Job Type:

Permanent

Company:

Britt's Superfoods is a leading producer of premium organic Superfood Juices, supplying customers and retail partners across the UK and Europe. We are expanding our reach and strengthening our customer relationships as we continue our exciting growth journey.
Website: www.brittsuperfoods.co.uk

About the Role

We're looking for a proactive and customer-focused professional with experience in sales and relationship management to join our team. You'll play a key role in delivering excellent customer service, supporting our business clients, and driving repeat sales and account growth.

Key Responsibilities

Customer Service (UK & Europe)

Manage daily customer service operations across English- and German-speaking regions. Respond promptly to customer and wholesale account queries. Supervise and support the customer service and fulfilment team. Handle complaints and ensure issues are resolved efficiently and professionally. Conduct follow-up calls and emails to ensure customer satisfaction and encourage reorders.

Business & Partner Relations

Build and maintain strong relationships with retail and business partners. Identify new B2B opportunities, such as wellness centres, online retailers, and health stores. Represent the company at industry events and trade shows. Collaborate with the marketing team on outreach and promotional campaigns.

Cross-Departmental Collaboration

Share customer insights to improve products and services. Support other departments during peak periods or absences. Contribute ideas for new initiatives based on customer feedback.

What We're Looking For

Strong leadership and a proactive work ethic. Fluent or near-native English; German language skills are a strong advantage. Proven experience in customer service, account management, or sales support. Excellent communication skills, both written and verbal. Highly organised, detail-oriented, and able to manage multiple priorities. Comfortable using ICT tools (Email, Excel, Word, PowerPoint, and social media platforms). Able to work both independently and collaboratively within a small, dynamic team. Positive, "can-do" attitude aligned with our company values: Authenticity, Excellence, Fun, Innovation, and Service.

Desirable:

Interest or background in health, wellness, or nutrition.

Working Arrangements

Hybrid role with part work-from-home flexibility. Office located near Corby, Northamptonshire. Reporting to the Director.

This is a salaried, permanent position.

All bonuses are discretionary and based on overall team and company performance -- not commission-based or self-employed.

Job Types: Part-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person