Job Description

About Bramley:

Bramley is a natural bath, body and wellbeing brand inspired by the beauty and therapeutic properties of the British countryside. Our 100% natural botanical blends are kind to skin and kind to the planet, with no harmful chemicals, no artificial colours, and never tested on animals. Loved by customers, hotels and restaurants alike, Bramley is one of the first brands to pioneer the refill concept, helping to reduce waste while delivering luxurious, uplifting experiences. We're a small, independent company with a big heart. Everything we do is rooted in quality, sustainability, and a touch of botanical magic.

Job description:

We are recruiting for a Customer Service & Sales Support role. Looking for someone to help deliver the excellent service that we're known for. We want this person to not just help improve our brand performance and efficiency, but they're the first contact that our customers will have with Bramley so we are looking for someone with a helpful personality, who is passionate about delivering outstanding customer experience.

Previous customer service experience is helpful but not essential, what we are really interested in is someone who can hold a conversation and has a genuine passion for going above and beyond for customers - everything else, we can teach you!

As we look to grow the business, we would also like this person to work alongside our Sales team, supporting with new and ongoing projects.

Within this role you will:

Answer the phone and respond to emails from customers, whether those that have ordered goods on our consumer website or wholesale (hotels, restaurants and shops).

Dealing with all enquiries efficiently and with that 'something extra' in line with our brand values. Accessing our ordering system to process orders, check on deliveries and order information. Compiling & updating reports on Excel. Liaising with the warehouse team & logistics support company to correct any errors. Admin duties to support the Sales team. Researching prospective customers to assist the Sales team.
Requirements:

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers. Delightful on the phone and on email. Calm natured and comfortable with tricky customers. Comfortable using a computerised stock system, Shopify and with Microsoft Office applications.
We are committed to working to build and sustain an equitable and inclusive work environment where cultural diversity is celebrated and valued.

Job Type: Full-time

Pay: 25,500.00 per year

Benefits:

Employee discount Health & wellbeing programme Life insurance Private medical insurance
Work Location: In person

Application deadline: 21/09/2025
Expected start date: 06/10/2025