Job Description

VANRATH has partnered with a long-term client in the electrical wholesale sector. This client is seeking a Customer Service Administrator for the Belfast branch. The team is expanding due to continued growth and investment.
This is a full-time, permanent role. Monday to Friday with no weekend requirements.
Salary:
28,000 Salary + Growth/Progression Opportunities & Great Benefits
Responsibilities
Customer Service
Handle customer inquiries from initial contact through to final order fulfilment.
Accurately process orders and oversee their progress to ensure timely completion.
Build and maintain strong customer relationships by providing outstanding service and after-sales support.
Perform administrative duties such as filing and maintaining accurate customer and order records.
Assist the team by managing incoming telephone calls and directing them as needed.
Goods Returns
Receive and log returned items in line with company procedures.
Inspect returned goods for damage, faults, or inconsistencies and determine the appropriate next steps (e.g., restocking, repair, replacement, or disposal).
Ensure all return transactions are accurately documented within the system.
Collaborate with Customer Service, Sales, and Warehouse teams to resolve return-related issues efficiently.
Prepare and issue Return Merchandise Authorizations (RMAs) and credit notes when applicable.
Communicate with suppliers and manufacturers regarding warranty claims and defective product returns or replacements.
Ideally you'll have:

• Previous experience in similar role
• Familiarity with returns processing.
• Strong attention to detail
• Good communication and problem-solving abilities.
• Ability to work independently and as part of a team.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
I can recommend VANRATH to everyone searching for job opportunities or job upgrades. Service rendered to me was excellent especially from their staff.
Very helpful and extremely good communication skills between Client and Staff. VANRATH were extremely helpful in getting me sorted and settled in my new role.
Found VANRATH to be professional and very friendly in securing me a post. All queries were handled very quickly and payroll was efficient and easy to understand. Been a pleasure dealing with this
My experience with VANRATH was very positive and stress free. VANRATH were very professional and supportive. I would definitely use VANRATH again.
VANRATH were brilliant to work with and kept in contact throughout the process I would recommend to a friend.
Really fantastic recruitment process supportive throughout and made the process as seamless as possible. Thanks so much for all the support, very happy in my new role!

Skills Required