Job Description

Summary

To assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer's experience of doing business with our organisation is a positive and memorable one.

Wage

20,000 a year

Training course Customer service specialist (level 3)

HoursMonday to Thursday 08:30 - 17:00 with 30m unpaid lunch break and Friday 08:30 - 13:30 without a break.

37 hours a week

Start date

Wednesday 12 November 2025

Duration

1 year 2 months

Positions available

1

What you'll do at work

Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications Providing support to the sales@ e-mail address for volume enquiries Acting as the first line of contact for inbound sales team phone calls Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings Assist with support for the training we offer to our customers Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences Adheres to all local legal, health and safety and compliance requirements, policies and procedures

Where you'll work

KNUTSFORD WAY
SEALAND INDUSTRIAL ESTATE
CHESTER
CH1 4NZ

Essential qualifications

GCSE in:

English & maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills Attention to detail Organisation skills Problem solving skills Number skills Logical Team working Initiative Patience Physical fitness

Other requirements

5 GCSE's including Maths and English Previous experience in a customer service role (1 - 2 years prefered due to it being an advanced level apprenticeship) Relevant NVQ or sales qualification an advantage Strong numeric, analytical skills Attention to detail and ability to multi-task Good planning, time management and prioritisation of tasks MS Office, particularly Excel and CRM experience, Salesforce in use Strong written and spoken English language Willingness to continue to train, to learn, to grow

About this employer

With a history spanning 150 years, Columbus McKinnon is a global leader in intelligent motion solutions for material handling. Our high-quality brands, such as STAHL Crane Systems, Yale, Pfaff-silberblau, Dorner, Magnetek, CM and Duff-Norton, work together to move the world forward and improve lives. Whether it's increasing safety or improving productivity, our intelligent motion technology is hard at work worldwide.

https://www.cmco.com/en-gb/ (opens in new tab)

Company benefits

Paid medical appointment attendance and annual medical screenings. Service anniversary recognition from Year 1. Early finish Fridays. 25 days holiday plus public holidays per annum + bank holidays. Global bi-annual performance management process.

After this apprenticeship

Full-time permanent employment will be offered to the right candidate.
Job Types: Full-time, Apprenticeship

Pay: From 20,000.00 per year

Work Location: In person