Job Description

Customer Service Specialist (Residential Energy Storage Sector)

Location: United Kingdom (Remote/Office-based, flexible options available)

Salary Range: 2,000 - 3,000 per month (Full-time, negotiable)

Key Responsibilities:

Provide professional customer support via phone, email, and live chat, including technical guidance.

Manage order inquiries, post-sales issues, and complaints to ensure high client satisfaction.

Collaborate with internal teams (technical, logistics) to resolve customer concerns efficiently.

Gather feedback to refine service processes and contribute product/industry insights.

Stay updated on product knowledge and trends in the renewable energy sector.

Requirements:

Fluent in English (written and spoken) with strong cross-cultural communication skills.

Experience in customer service or sales is advantageous but not required; prior exposure to renewable energy is preferred.

Enthusiasm for residential energy storage and sustainable technologies (basic understanding or willingness to learn).

Patient and detail-oriented, with excellent problem-solving and multitasking abilities.

Proficient in Microsoft Office and CRM systems.

Team-oriented with adaptability to flexible work arrangements.

What We Offer:

Competitive salary with performance-based bonuses.

Comprehensive training and opportunities for professional growth.

Flexible work options and a collaborative team environment.

Contribute to the global transition to clean energy solutions.

Equal Opportunities Statement:

We are an equal opportunity employer and welcome applicants from all backgrounds. All recruitment decisions are based on merit, skills, and experience, in compliance with the Equality Act 2010.

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Work Location: Hybrid remote in Chessington KT9 2NY