Job Description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.


Job Req Number: 97527

Time Type: Full Time



It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the linksat the bottom the page, to find out more about DSV.


DSV are recruiting for Customer Service Specialist in Feltham.





This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers' requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key Tasks

Strong communication, including writing, speaking and active listening Great customer service skills, including interpersonal conversation, patience and empathy Good problem-solving and critical thinking skills In-depth knowledge of industry best practices Basic math and accounting skills Organisation, time management and prioritisation abilities Ability to be discreet and maintain the security of client information Effective computer skills to input to use account management software in a timely and efficient manner Excellent knowledge of Excel, ideally with intermediate experience level, able to use pivot tables and formulas

Skills and Competencies

Ability to be Customer focused with dedication in your service delivery to meet Customer needs Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary Ability to be reliable, multitask and have strong problem-solving skills Strong attention to detail, accuracy, and numeracy Excellent IT skills with the ability to learn new systems quickly as required Knowledge of the freight transport industry Experience within Accountancy and billing Prior experience in an accountancy environment Excel qualification to intermediate level or the equivalent of - Not Essential Cargo Operative qualification - Not Essential Ability to partake in a 5-year background check and referencing for security

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries. Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here. Be part of a company that has strong company values, to find out more about DSV, including our Values, click here. In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service. Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars Salary Sacrifice Cycle Scheme WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. LifeWorks app for access to cashback and discounts on high street and online brands. Life Insurance and which includes access to expert probate support. Eyecare Voucher Scheme





We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact UKIErecruitment@dsv.com to discuss

DSV Careers

If you want to know a bit about DSV Careers, please see below.

Links:

Link 1 - https://www.youtube.com/watch?v=1QJLhUSBN_0

Link 2 - https://www.dsv.com/en/sustainability-esg

Link 3 - https://www.dsv.com/en/about-dsv

Link 4 - https://www.youtube.com/watch?v=SnMpG10Po3w

DSV - Global transport and logistics

Working at DSV means playing in a different league.


As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.


With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.


At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com