Job Description

Who we are

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United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, headwear, and accessories.


Since 1998, we've built long-standing partnerships with some of the world's most recognizable brands, including

Skechers, Ted Baker, Hurley, Scotch & Soda

, and many more. With headquarters in New York City and growing teams across the UK and Europe, we're expanding fast - and we're looking for service-driven talent to grow with us.

Why this role, why now?

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We're in the early stages of building our UK and European operations; and customer service is a cornerstone of that foundation. As a

Customer Service Specialist,

you'll play a key role in helping shape how we support our wholesale partners across the UK, ROI, and beyond.


No two days will look the same. This is a hands-on, fast-paced role where you'll wear many hats - from order processing and client communication to cross-functional collaboration with our Sales, Logistics, and Operations teams. You'll help lay the groundwork for how we serve our customers as we scale - and you'll grow with us every step of the way.

What you'll do

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Own the order process

Handle the full order-to-invoice cycle with accuracy and efficiency Ensure smooth delivery execution and payment fulfillment Monitor order status, track shipments, and stay ahead of issues before they arise

Be the voice of ULAC

Respond to customer queries about orders, returns, deliveries, invoices, and product details Build lasting relationships with our clients - supermarkets, distributors, and retail partners alike Resolve issues with empathy and a solution-oriented mindset

Collaborate across teams

Work closely with our global Customer Service and Sales teams to streamline support processes Coordinate seasonal content (imagery, copy, samples) for partners to launch new collections Support sales activities like showroom prep, buying tools, and in-season reporting

Keep things running

Create and manage sales orders, delivery schedules, and invoices Generate reports and performance insights for Sales Managers and Directors Assist with calendar coordination and admin tasks across the team

What you'll bring

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Experience

: 1-2 years in a similar customer-facing, sales support, or fashion admin role

Structure & precision

: Highly organized with a love for detail and process improvement

Language

: Fluent in English (written and spoken); experience with UK clients is a plus

Tech skills

: Confident in Excel; bonus points for ERP systems (Exenta) and BI tools (Power BI)

People skills

: Great communicator with a collaborative spirit and professional polish

Mindset

: Proactive, hands-on, and always looking for ways to improve the customer experience

Team energy

: A natural team player who thrives in a dynamic, ever-evolving environment

Why join us?

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At ULAC, you won't just join a company - you'll help build one. We're laying the foundation for something big in the UK and Europe, and we want people who are excited by that challenge. You'll be part of a small-but-mighty team where your ideas are heard, your impact is visible, and your growth is supported.


Here's what you can expect:

Global reach, local connection

- Collaborate with teams across the UK, EU, and US

Room to grow

- Be part of a team where initiative and ideas are valued

Mental health support

- Get unlimited access to OpenUp, our wellbeing partner, offering 1:1 sessions with certified psychologists, lifestyle coaches, and masterclasses to support your mental and emotional health

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Fitness & wellness flexibility

- Enjoy a subsidized ClassPass membership with access to a wide variety of gyms, studios, and wellness classes that fit your lifestyle

And more to come

- We're growing fast, and so are our benefits--help shape what's next

Ready to help shape our customer service foundation and grow with us?

Apply now and be part of building something exciting from the ground up.




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