Job Description

Customer Service Specialist

Job Type

: Monday - Friday

Employment:

Full Time - Permanent

Location: Manchester HQ - Trafford

Why Join Us?

At TIP, we're proud to be a

Great Place to Work Certified

company and a true market leader in providing transportation and logistics solutions across Europe.


We offer one of the most attractive benefits packages in the industry, and here's what sets us apart:

Unbeatable Holiday Package:

Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible

37 days

of holiday per year!

1,000 Referral Scheme:

Know a top-notch technician who'd thrive here? Refer them and earn 1,000!

Private Healthcare for You & Your Loved Ones:

We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family. We look after you and the ones you care about most.

Pension & Financial Security:

We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.

Seasonal Rewards & Recognition:

Celebrate the festive season with high street Christmas vouchers because we appreciate all you do.

What will you be doing?

The CSS needs to execute on planned margins/contributed value

Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders related to termination of FleetCare Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors &/or suppliers. Needs to be able to challenge booking of fleet protect costs Accurate follow up on rebill process, obtain purchase order & apply customer markups Ensure services pricing is in line with vendor pricing Parts management: stock management at the customer site for MSUs (Mobile Service Units). Trailer reservations: reserve trailers correctly, select correct account, select rate, asset & manage expired reservations, manage one ways, minimise non billing days Send jobs to mechanics (Mobile Service Unit) & upload GETSMART & GETPART, update system Workshop Mobile Service Unit planning regarding holidays/sickness. Veriwise report Tire management: meet FOS cycle time, casing control & fleet inspections Follow up on customer insurance related tasks Report & analyse customer related data within the timeline agreed with the customer & deliver input for contract review card/ margin improvement plans Follow up on customer request in a timely manner Manages customer related calls (inbound & outbound), to increase customer's satisfaction (Net Promoter Score). Schedule service events, update business applications (ALS), obtain paperwork, upload documents into myIntelligence, advising customer on due services Manage Free of Charge Units to ensure this is kept at minimum level Contract maintenance for tail lifts & reefers. Initiate the development needs to PDP & follow up Attend team meetings & proactively participate Deliver on new productivity or process improvements.

Whilst the above outlines the main duties of the post the list is not exhaustive, and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager

Who we're looking for?

Proven, relevant working experience in an administrative role Computer skills: knowledge of the MS Office applications Able to work under pressure; stress resilient Self-motivated Analytical skills Excellent oral and written communication skills Experience in budget management


TIP Trailer Services employs staff at more than 136 locations and at more than 72 maintenance facilities throughout 17 European countries. Our employment opportunities are diverse and available at a variety of locations.



TIP is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.


Hiring is subject to background check.



We've previously had success from previous backgrounds in, Sales Executives, Sales Associates, Account Managers or Customer Service Executives


We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.