Job Description

Position Title: Customer Service Specialist

Position Type: Regular - Full-Time \xe2\x80\x8b

Position Location: Scarborough

Requisition ID: 24502

There\'s nothing beige about McCain\xe2\x80\xa6

Except our potatoes - and we\'re extremely passionate about them.

When you join McCain, you\'ll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food.

We\'ve partnered with thousands of the country\'s supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud. It\'s all about elevation and creating something better.

So, come and make your career at McCain Foods.

ABOUT THE JOB.

We\'re defining the future of our Supply Chain here at McCain Foods and we\'re on a transformational journey.

Our Customer Service Specialists are an essential part of our team, they build relationships and liaise with our customers, ensuring orders are processed on time and are instrumental in achieving great customer satisfaction. Our Customer Service Specialists are pro-active and work collaboratively to find solutions if there are issues or problems, they are also responsible for\xe2\x80\xa6

• Receiving customer orders via EDI, telephone, email, fax or post.
• Process customer orders on time / as per schedule and prioritize orders as and when required.
• Ensure timely delivery of orders.
• Respond to customer inquiries.
• Inform customers about prices, discounts and billing processes.
• Check stock availability.
• Appraise customers on alternative products when required item is not available.
• Resolve problems pertaining to customer orders and fulfilment.
• Ensure correct and timely completion of performance reports e.g., Service level, root causes, non-conformance etc
• Maintain and update customers\' database.
• Manage exports to non-EU and EU countries including required documentation.
• Manage returns, complaints and non-conformances and enquire about reasons and investigate what corrective actions are required.
• Systems and master data management to ensure customer orders can be received and fulfilled (PLM, Barcodes, Product Substitutions, Default plants etc.)
• Attend regular supply meetings with Customer Service, Planning, and Warehousing departments to discuss and pre-empt any delivery issues which may arise
• Attend meetings with customers and McCain customer managers (as per agreed rhythm, when required)
• Proactive engagement with McCain customer managers, internal functions and customers to drive collaboration and efficiencies
• Accountability for assigned customers
• Cover for invoice process (holidays/ absence)

WHAT WE\'RE LOOKING FOR\xe2\x80\xa6

You\'ll have experience in a customer service role with proven knowledge of working and liaising with a broad range of customers with high order volumes. As well as a love of chips, we\'re also looking for\xe2\x80\xa6

• Experience of working in a fast-paced environment (FMCG or CPG)
• Ability to stay calm and work under pressure
• Ability to work as a team
• Experience in using ERP systems e.g., SAP
• Great customer service skills
• Great written and verbal communication
• Work to deadlines and ability to prioritise customer orders
• A problem-solving and pro-active mind-set
• Attention to detail
• Computer literacy e.g., Excel, PowerPoint, Word

We operate a shift pattern to fit our operating hours means that typically you will be required to work on weekends one week in every six.

WHAT\'S IN IT FOR YOU?

Although we do encourage you to taste the goods, you\'ll be pleased to know we don\'t pay you in chips. For working hard, you\'ll also get a great salary and some pretty good benefits including:

• An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay
• Flexible holidays - where you can buy & sell up to 5 days holiday per year
• Private medical insurance scheme
• Optional health cash plan
• Cycle to work scheme
• \'Chips In\' Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe
• And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5-year growth plan that presents development & progression opportunities for those who seek it out.

WHERE YOU\'LL WORK\xe2\x80\xa6

Our Head Office is in Scarborough, North Yorkshire and we operate a hybrid working policy here at McCain and our culture is based on achieving outcomes, so although we\'d love to see you from time-to-time success will be measured by the objectives you deliver, and not where you\'re based.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the

Job Family: Customer Service
Division: GB Manufacturing & Supply Chain
Department: \xe2\x80\x8bCustomer Service \xe2\x80\x8b
Location(s): GB - United Kingdom : England : Scarborough || GB - United Kingdom : England : Bath || GB - United Kingdom : England : Birmingham* || GB - United Kingdom : England : Bradford* || GB - United Kingdom : England : Brighton & Hove || GB - United Kingdom : England : Bristol* || GB - United Kingdom : England : Cambridge || GB - United Kingdom : England : Canterbury* || GB - United Kingdom : England : Carlisle || GB - United Kingdom : England : Chelmsford || GB - United Kingdom : England : Chester* || GB - United Kingdom : England : Chichester || GB - United Kingdom : England : Colchester || GB - United Kingdom : England : Coventry* || GB - United Kingdom : England : Derby || GB - United Kingdom : England : Doncaster || GB - United Kingdom : England : Durham || GB - United Kingdom : England : Ely || GB - United Kingdom : England : Exeter* || GB - United Kingdom : England : Gloucester || GB - United Kingdom : England : Grantham || GB - United Kingdom : England : Hereford || GB - United Kingdom : England : Hull || GB - United Kingdom : England : Kingston-upon-Hull* || GB - United Kingdom : England : Lancaster || GB - United Kingdom : England : Leeds* || GB - United Kingdom : England : Leicester* || GB - United Kingdom : England : Lichfield || GB - United Kingdom : England : Lincoln || GB - United Kingdom : England : Liverpool* || GB - United Kingdom : England : London* || GB - United Kingdom : England : Manchester* || GB - United Kingdom : England : Milton Keynes || GB - United Kingdom : England : Newcastle-upon-Tyne* || GB - United Kingdom : England : Norwich* || GB - United Kingdom : England : Nottingham* || GB - United Kingdom : England : Oxford* || GB - United Kingdom : England : Peterborough || GB - United Kingdom : England : Plymouth* || GB - United Kingdom : England : Portsmouth* || GB - United Kingdom : England : Preston || GB - United Kingdom : England : Ripon || GB - United Kingdom : England : Salford || GB - United Kingdom : England : Salisbury || GB - United Kingdom : England : Sheffield* || GB - United Kingdom : England : Southampton* || GB - United Kingdom : England : Southend-on-Sea || GB - United Kingdom : England : St Albans || GB - United Kingdom : England : Stoke on Trent* || GB - United Kingdom : England : Sunderland || GB - United Kingdom : England : Truro || GB - United Kingdom : England : Wakefield || GB - United Kingdom : England : Wells || GB - United Kingdom : England : Westminster* || GB - United Kingdom : England : Whittlesey || GB - United Kingdom : England : Winchester || GB - United Kingdom : England : Wolverhampton || GB - United Kingdom : England : Wombourne || GB - United Kingdom : England : Worcester || GB - United Kingdom : England : York* || GB - United Kingdom : Other : Armagh* || GB - United Kingdom : Other : Bangor || GB - United Kingdom : Other : Belfast* || GB - United Kingdom : Other : Lisburn || GB - United Kingdom : Other : Londonderry || GB - United Kingdom : Other : Newry || GB - United Kingdom : Other : Reference job description || GB - United Kingdom : Scotland : Aberdeen* || GB - United Kingdom : Scotland : Dundee* || GB - United Kingdom : Scotland : Dunfermline || GB - United Kingdom : Scotland : Edinburgh* || GB - United Kingdom : Scotland : Glasgow* || GB - United Kingdom : Scotland : Inverness || GB - United Kingdom : Scotland : Montrose || GB - United Kingdom : Scotland : Perth || GB - United Kingdom : Scotland : Stirling || GB - United Kingdom : Wales : Bangor || GB - United Kingdom : Wales : Cardiff* || GB - United Kingdom : Wales : Newport || GB - United Kingdom : Wales : St Asaph || GB - United Kingdom : Wales : St Davids || GB - United Kingdom : Wales : Swansea* || GB - United Kingdom : Wales : Wrexham

Company: McCain Foods (G.B.) Ltd

McCain Foods