Job Description

Join a growing UK-based print business that puts customer service at the heart of everything we do.

What You'll Be Doing

You'll be the first point of contact for new and existing customers - offering product advice, creating quotes, managing enquiries, and ensuring every interaction is smooth from enquiry to delivery. You'll work across email, phone, chat, and video - so clear communication is a must.

Your key responsibilities will include:

Responding to customer enquiries via phone, email, and live chat with professionalism and accuracy. Advising customers on the best print solutions based on their needs and budgets. Creating and following up on quotations, raising invoices, and handing over to Our Studio or Production teams . Maintaining accurate customer records and ensuring timely follow-ups. Handling customer complaints or delivery issues with confidence and a solutions-focused mindset. Identifying upsell opportunities and assisting in growing client accounts. Analysing feedback and reporting trends to support continuous improvement.

Who We're Looking For

1+ year experience in customer service, technical support, or sales support. Strong written and verbal communication skills in English. Excellent phone and email etiquette. Commercial awareness with a talent for identifying client needs. Confident with quoting, order handling, and CRM tools. Attention to detail and comfort working to deadlines. Strong computer literacy and ability to pick up systems quickly A self-starter attitude with initiative and the drive to go above and beyond.

Bonus Points:

Experience in the print industry or in a reseller/digital product environment Familiarity with artwork specifications, print production processes, or file checking

If you're excited about print, tech-enabled service, and providing exceptional customer experiences, we want to hear from you.

Apply now and be part of a growing team where your ideas and energy can make a real impact.

Job Type: Full-time

Pay: 24,500.00-26,000.00 per year

Benefits:

Casual dress Company events Employee discount Free parking On-site parking
Application question(s):

Do you have at least 1 year of experience in customer service, technical support, or sales support? Are you comfortable working in a fast-paced environment and managing multiple tasks at once? Are you detail-oriented and confident working to deadlines? What interests you most about this role and our company?
Work Location: In person