Job Description

Location:

Harlow Office (on-site, 4 days per week)

Hours:

1:30pm - 8:30pm, Monday to Thursday (28 hours per week)
Option to increase hours in the future, based on performance and company needs.

Salary:

12.21 per hour (approx. 17,802 per year for 28 hours/week, pro rata of 25,397 full-time equivalent)

Company:

Mobile Tutors

About Us

Mobile Tutors is a fast-growing UK-based tuition provider, helping KS2-A Level students excel in Maths, English, Science, and beyond. We deliver structured, expert-led online group classes through our bespoke learning platform, supporting thousands of families with proven grade improvements. Our mission is simple:

Real Results, Real Fast.

Role Overview

We are looking for a

Customer Service / Student Success Specialist

to join our team. This role is all about ensuring every parent and student receives excellent support -- from their first lesson through to exam success.

This is not a sales role. Instead, you will focus on handling enquiries, guiding students through our courses and resources, and making sure they have the best possible experience with Mobile Tutors.

You will work

on-site in our Harlow office

during the afternoon and evening hours to provide dedicated support to students and families.

Key Responsibilities

Act as the first point of contact for parents and students via phone, email, WhatsApp, and live chat. Provide guidance on our courses and resources, using your knowledge of

GCSE Maths, English, and Science

to support student learning. Handle onboarding, including login details, timetables, and platform navigation. Monitor student progress and follow up with parents to ensure continued satisfaction. Liaise with tutors and internal teams to resolve issues quickly and professionally. Maintain accurate records of communications and student data. Identify and escalate any concerns while always aiming to improve the student experience. Carry out general administrative tasks to support the wider team.

What We're Looking For

Knowledge of the

UK education system

, particularly GCSE Maths, English, and Science. Previous experience in

customer service, student support, or education

. Strong communication skills, both written and verbal. Highly organised, with excellent attention to detail. Tech-savvy and confident using digital platforms. Professional, empathetic, and able to build trust with families. Able to work

on-site in Harlow, Monday to Thursday (1:30pm-8:30pm).

What We Offer

Competitive pay:

12.21 per hour (approx. 17,802 per year for 28 hours/week)

Training on our systems, platform, and processes.

Free onsite parking

. Option to

increase hours in future

depending on performance. Career growth opportunities in a rapidly expanding education company. Be part of a mission-driven business that helps students achieve life-changing results.
Job Type: Part-time

Pay: 17,500.00-22,000.00 per year

Benefits:

On-site parking
Work Location: Hybrid remote in Harlow CM17