Job Description

Location:

Harlow Office (on-site, 5 days per week)

Hours:

Monday-Thursday:

9:00am - 6:00pm

Friday:

Half day (approx. 9:00am - 1:00pm)

Total weekly hours:

40 hours

Additional hours may be available Strong career progression opportunities as the company continues to scale

Salary:

12.21 per hour (approx. 25,397 per year, with potential for progression as responsibilities grow)

Company:

Mobile Tutors

About Us

Mobile Tutors is a rapidly growing UK-based tuition provider supporting KS2-A Level students in Maths, English, Science, and more. We deliver structured, expert-led online classes through our bespoke digital platform, helping students achieve measurable academic progress.

Our mission is simple:

Real Results, Real Fast.

We pride ourselves on excellent communication, structured teaching, and personalised support -- and we are expanding our team to strengthen our student and parent care.

Role Overview

We are looking for a

Customer Service & Student Success Specialist

to join our team at our Harlow office.

This role suits individuals with experience in

customer service, educational support, teaching assistant roles, or school administration

who can communicate professionally and support families throughout their child's learning journey.

This is

not a sales role

. Your focus will be delivering exceptional support, ensuring smooth onboarding, resolving queries, and helping maintain a high-quality learning experience for all students.

Key Responsibilities

Act as the first point of contact for parents and students via phone, WhatsApp, and email. Provide friendly and professional support regarding timetables, student access, homework, and resources. Use your understanding of

GCSE Maths, English, and Science

to help guide students toward the right academic support. Manage onboarding tasks such as creating accounts, sharing class links, and setting up schedules. Track student attendance, engagement, and homework submission through internal systems. Follow up with families to ensure students are progressing and receiving the support they need. Liaise with tutors to relay important updates or academic concerns. Maintain accurate parent and student records using our CRM. Assist with daily administrative and operational tasks. Contribute ideas to strengthen the student support experience.

What We're Looking For

Experience in

customer service, education support, teaching assistant work, or school admin

. Knowledge of the UK education system and GCSE subjects (beneficial but not essential). Professional communication skills, both written and verbal. Strong organisational ability and attention to detail. Confident using technology and online systems. Friendly, patient, reliable, and solutions-focused. Ability to work

on-site in Harlow

, Monday-Thursday 9am-6pm, and Friday half day. A genuine interest in helping students succeed academically.

What We Offer

Competitive pay:

12.21 per hour (~25,397 per year)

Training on all systems and internal processes

Free onsite parking

Supportive team environment Opportunities to take on more responsibility as the company expands
Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

On-site parking
Work Location: In person