Job Description

Job Overview

We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service team. The ideal candidate will possess strong leadership skills and the ability to communicate effectively with both customers and team members. This role requires a proactive approach to managing customer inquiries and resolving issues while ensuring a high standard of service is maintained.

Duties

Supervise and support the customer service team, providing guidance and training as needed. Manage daily operations to ensure efficient handling of customer inquiries and complaints. Analyse customer feedback to identify areas for improvement in service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Communicate effectively Prepare reports on team performance, highlighting achievements and areas for development. Foster a positive work environment that encourages teamwork and professional growth among staff.

Skills

Proficient in English Strong communication skills, both verbal and written, with the ability to convey information clearly. Excellent analytical skills to assess situations and develop effective solutions. Proven experience in supervising teams, demonstrating strong leadership capabilities. Ability to manage multiple tasks efficiently while maintaining attention to detail. Multilingual abilities are an advantage, enhancing communication with diverse customers.
Join us in delivering exceptional service while leading a dynamic team!

Job Type: Full-time

Pay: 39,100.00-39,950.00 per year

Benefits:

Company pension Employee discount Language training provided On-site parking
Schedule:

Day shift Monday to Friday Night shift Overtime
Work Location: In person

Application deadline: 07/07/2025
Reference ID: Noble2025
Expected start date: 30/07/2025