Job Description

Position reference: 50133854/755781

Directorate: Core Services | Service: Continual Service Improvement & Digital

Salary

: 39,152 - 41,771

Working Arrangements

: Hybrid Working

Hours per week

: 37

Contract type:

Permanent

See our range of Employee Rewards:

Employee rewards and benefits

Closing date

: 31/10/2025 at 23:59



The successful candidate will be required to speak English to an appropriate standard.

This post requires a Basic Criminal Record Check

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.

Prospective employees will be required to apply for a Police Vetting Check, Please note that this doesn't supersede the DBS check. Recruitment Vetting provides the Police service with an assurance as to the integrity and reliability of persons seeking employment within the police community.

When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

At Barnsley Council you can start a career that makes a real difference to people's lives, helping our council and residents to be the best they can be.

We're an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There's so much happening in our thriving borough, and now's the perfect time to join our excellent Customer Service Improvement & Digital team as we work to make Barnsley the place of possibilities.

We're an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.

Working at Barnsley Council means being part of a team that makes a real difference to people's lives, where you can develop the skills you need to make change happen.

If you join the team you'll receive great pay alongside an excellent pension scheme. With flexible working we'll also support your work/life balance, helping you to adjust your hours and take time off when you need it.

We'll help you to develop your career and grow your skills with opportunities for training and development.

There's so much happening in our thriving borough and your talent and skills will help us make

Barnsley the place of possibilities

.

Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.

About the Post:

Customer Service Supervisor

Do you want the opportunity to be part of something great? Do you have a burning desire to help a team thrive, grow and reach new heights? Is your passion providing customers with exceptional customer service that leave them delighted? If you answered yes, then we have an exciting opportunity that is tailor-made for you.

We are recruiting for a Customer Services Supervisor position in our dynamic and fast-paced 24/7 Contact Centre. This role involves providing daily management, support and direction to one of our Customer Service Advisor teams.

We are seeking an individual with drive, a positive outlook and the ability to manage performance effectively and achieve results. This role will guide and support Customer Service Advisors in meeting agreed quality and performance targets, as well as exceeding customer satisfaction levels.

A little bit about us

Now more than ever, our work is making a difference. It's time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.

To join us, you'll need either a relevant Level 4 qualification or extensive equivalent experience, leadership or management training, experience of effectively managing a team and knowledge of multi-channel customer service delivery. In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package. This role benefits from our hybrid and flexible working arrangements, with a requirement for the team of Customer Service Supervisors to provide Advisor support between 7am-7pm Monday to Friday (although this can be remote support) and is part of an out of hours management stand by rota (usually 1 week in 5), which attracts additional pay.

Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we'll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we've created a development process that lets you grow in the way that suits you - whether that's training to be a leader or learning flexibly online. That's one of the reasons why you'll find your career here inspiring and rewarding.

Interviews will be taking place

on Monday 10th

and Tuesday 11

th

November.

Should you have any questions or to arrange an informal discussion about the role please e-mail our Operations Manager Tara Goldsbrough. (TaraGoldsbrough@barnsley.gov.uk)

Please use the documents below to help support you with your application form.

Job Profile:

Customer Service Supervisor Job Profile.pdf

Vacancy Exposure Profile:

Exposure Profile LOW.pdf

Help with your application form

Why work for us?

Please ensure you view the job profile for this role, as you will need to demonstrate in your

application form how you meet the required criteria.


We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.


We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.



CV's are not accepted for this role.



At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances"

www.barnsley.gov.uk/jobs