Job Description

Role: Customer Service Team Coordinator - Inbound or Outbound

Contract: Permanent

Hours: Monday - Friday 0830-1730

Location: Dartford

Why work for DACHSER?

We're a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running - today and tomorrow.

DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

Purpose Of the Role:

To coordinate and support the inbound customer service team, ensuring smooth communication and collaboration across departments. The role focuses on delivering excellent service by managing workflows, resolving queries efficiently, and maintaining strong relationships with internal and external stakeholders.

Key Responsibilities:

Provide technical guidance and management to team members Oversee the induction and onboarding of new employees Create and manage team schedules to ensure adequate coverage Coordinate and optimise tasks in line with management directives Liaise effectively with delivery and dispatch partners to ensure smooth operations Maintain proactive and clear communication with customers Organise and manage special delivery requests Process shipments accurately using Active Report, unloading reports, hall recordings, and residual item lists Handle and resolve customer complaints efficiently Coordinate ongoing training and development initiatives for the team Prepare detailed content and information to support decision-making processes

The Ideal candidate will have:

Proven experience in team coordination or supervisory roles within customer service or logistics Strong organisational and multitasking skills, with the ability to prioritise effectively Excellent communication and interpersonal skills to liaise with customers and internal teams Ability to manage schedules and workflows efficiently Proactive problem-solving skills and a customer-focused mindset Familiarity with shipment processing systems and reporting tools (e.g., Active Report) Experience handling customer complaints with professionalism and empathy Ability to lead training sessions and support team development Strong decision-making skills with attention to detail Flexibility to adapt to a fast-paced and dynamic work environment
Job Types: Full-time, Permanent

Work Location: In person